RFQ Title 6002 - OITS - RFQ - RT349 - APPLICATIONS DEVELOPMENT ANALYST (C. ADVANCED) Request # PR240081-R32203 Agency Name The Department of Children and Families (DCF), FL Location The primary worksite for this contract is the following location:
Florida Department of Children and Families
Office of Information Technology Services
2415 N. Monroe Street, Suite 400, Tallahassee, FL 32303

The Department will consider requests for some portion of this work to be completed remotely if it can be demonstrated it will not impact efficiency Contract Duration The term for this staff augmentation position is intended to be until August 31, 2023. The term for this engagement may be extended for a period not to exceed twelve months from the expiration of the State Term Contract contingent upon funding and satisfactory performance. The Department may select one or more candidates in this position. Candidates available immediately are preferred. Release Date 04/24/2023 Position's APPLICATIONS DEVELOPMENT ANALYST Skill Set The Vendor agrees to provide services in accordance with the terms and conditions of this Scope of Work, State Term Contract 80101507-21-STC-ITSA, and subsection 287.058(1)(a)-(i), Florida Statutes (F.S.), which is hereby incorporated by reference.

1. 5 years of ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities
2. Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
3. Experience with JavaScript, XML, HTML
4. Familiar with OKTA, LDAP, MS Active Directory, ADFS
5. Integration (interfacing) of enterprise software systems
6. Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
7. Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure. Education and Certifications Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required)
•ServiceNow System Administrator / Developer Certification preferred
•ITIL V3 Foundation Certification preferred . (Required) Submittal Requirement Please ensure each candidate submission contains the following documents and information:
1. Candidate Resume(s)
2. Exhibit G - Resume Self-Certification Form
3. Contact Information
4. References References Provide three (3) clients for which similar services were performed within the past three (3) years. References should include: a. Reference contact's name
b. Organization name
c. Job title held by the candidate while employed or contracted
d. Direct telephone number
e. Email address Candidate Submission Vendors may submit multiple candidates for consideration. If you are submitting multiple candidates upload ALL candidate submissions as ONE (1) PDF file per role. Resumes required? Yes Rate card required The Vendor acknowledges that it is responsible for performing the services at the Hourly Rates described in this scope of work, subject to the Department fulfilling its responsibilities. Hardcopy/Email/Portal submission Portal
Attachment:
Doc198085 - Staff Augmentation Services APPLICATIONS DEVELOPMENT ANALYST (C. ADVANCED) 1250: APPLICATIONS DEVELOPMENT ANALYST (C. ADVANCED)
1. Scope of Services - STC Job # The Department of Children and Families (the "Department" or "DCF") is seeking qualified candidates that will assist the Office of Information Technology (OITS) in their daily operations, support, and services. The services requested in the following Request for Quote (RFQ) will be procured in accordance with the Department of Management Services (DMS) State Term Contract (STC), entitled Information Technology Staff Augmentation Services, 80101507-21-STC-ITSA. The term for this staff augmentation position is intended to be until August 31, 2023. The term for this engagement may be extended for a period not to exceed twelve months from the expiration of the State Term Contract contingent upon funding and satisfactory performance. The Department may select one or more candidates in this position. Candidates available immediately are preferred. Candidates can either work part-time or full-time. The number of weeks is dependent upon available budget. Event Date Time RFQ released April 24, 2023 N/A Quotes submissions due (on or before) April 27, 2023 3:00 PM Anticipated Award Date PO Released N/A
2. Primary Job Duties and Tasks •The role is for a consultant as a key member of the team supporting ServiceNow Administration and Development for the DCF Modernization Projects. The Consultant will support the Enterprise Administration team to develop and enhance the ServiceNow platform. This candidate needs to be hands-on with the ability to work independently and customize/enhance the ServiceNow solution. •Understands technical and functional design requirements for ServiceNow with the key ability to convert business requirements into technical solutions •You will perform day-to-day support and maintenance, develop solutions in ServiceNow and coordinate support and development efforts •General support, administration, and maintenance of ServiceNow platform and associated applications; including platform upgrades. •Work closely with team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams •Working closely with team, configure and improve core and custom applications •Work directly with end users to resolve support issues within ServiceNow •Develop systems integrations and process automation Doc198085 - Staff Augmentation Services APPLICATIONS DEVELOPMENT ANALYST (C. ADVANCED) •Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each •Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow •Configuring and managing Discovery and Orchestration •Load, manipulate and maintain data between ServiceNow and other systems •Integrate various enterprise platforms with ServiceNow •Enhance ServiceNow reporting and dashboard capabilities •Support troubleshooting of issues in non-Dev instances •Provide day to day technical administration that may include working on platform upgrades/functional updates, analyze log files, configure file changes, update installation and configuration documents, perform validation/testing and perform technical issue/problem resolution •Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting/Dashboards, Now Mobile, etc. •Support implemented and proposed solutions on the ServiceNow platform •Load, manipulate, and maintain data between ServiceNow and other systems •Participate in deployment of features and any ServiceNow releases •Develop according to ServiceNow best practices with focus on system sustainability and performance.
2.1. Specific Knowledge, Skills and Abilities (KSAs) 1. Bachelor's degree in Computer Science, Engineering or related field preferred 2. 5 years of ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities 3. Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST) 4. Experience with JavaScript, XML, HTML 5. Familiar with OKTA, LDAP, MS Active Directory, ADFS 6. Integration (interfacing) of enterprise software systems 7. Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production 8. Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure.
2.2. General Knowledge, Skills and Abilities (KSAs) Doc198085 - Staff Augmentation Services APPLICATIONS DEVELOPMENT ANALYST (C. ADVANCED) The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas: 1. Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. 2. Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. 3. Decision Making: Makes sound, well-informed, and objective decisions. 4. Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. 5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others. 6. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations. 7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly. 8. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
2.3. Education and Certifications Education: Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required) Preferred: •ServiceNow System Administrator / Developer Certification preferred •ITIL V3 Foundation Certification preferred
3. Vendor Response Please include the following information in your candidate submission.
3.1. Responding Instructions and Documents to Provide Please ensure each candidate submission contains the following documents and information: 1. Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the services requested in the Scope of Services. Doc198085 - Staff Augmentation Services APPLICATIONS DEVELOPMENT ANALYST (C. ADVANCED) 2. Exhibit G - Resume Self-Certification Form Per the IT Staff Augmentation STC: When submitting a response to an eQuote the Vendor shall submit with its response a signed Resume Self-Certification Form (Exhibit G) to the Customer for each candidate included in the eQuote response. See the DMS IT Staff Augmentation Contract website for details. 3. Contact Information Provide the main contact information at your company that you would like the Department to use. Vendor contact information should include: a. Vendor contact's name b. Title c. Address d. Direct telephone number e. Email address 4. References Provide three (3) clients for which similar services were performed within the past three (3) years. References should include: a. Reference contact's name b. Organization name c. Job title held by the candidate while employed or contracted d. Direct telephone number e. Email address
3.2. Candidate Submission Please upload your candidate(s) resume and any supporting documents, if desired (i.e. skills matrix, recommendations, etc.) here (maximum file size is 20 MB), if needed. Vendors may submit multiple candidates for consideration. If you are submitting multiple candidates upload ALL candidate submissions as ONE (1) PDF file per role. 4. Work Location The primary worksite for this contract is the following location: Florida Department of Children and Families Office of Information Technology Services 2415 N. Monroe Street, Suite 400, Tallahassee, FL 32303 The Department will consider requests for some portion of this work to be completed remotely if it can be demonstrated it will not impact efficiency. 5. Need help with MFMP? Contact the MFMP Customer Service Desk at 866-352-3776 if you have any questions regarding application functionality.