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Field Service Technician
$56k-74k (estimate)
Contractor | IT Outsourcing & Consulting 2 Months Ago
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Abacus Service Corporation is Hiring a Field Service Technician Near Fayetteville, NC

DescriptionTrackless Moving Target (TMT) Field Service Representative for Pratt Miller
Primary work location is Fayetteville, NC with optional travel to Leesville, LA
Travel: 90-100% (Primary travel to Fayetteville, NC with Optional travel to Leesville, LA )
6 month contract with possible extension/conversion to FTE
Initial Training in New Hudson before going to Fayetteville, NC, Leesville, LA
Interview Process
  • Phone Screen
  • Team Video Interviews
  • Onsite interview
Required
  • HS Diploma AND Technical degree
  • US Citizenship, US Permanent Resident or ability to meet licensure requirements for lawful access to ITAR/EAR controlled information
  • Ability to obtain security clearance
Top Qualifications
  • Ability to use all types of power tools, lifting devices, carrying or support equipment,
including safe use of slings and chains
  • Able to demonstrate proficient computer skills and use of MS Office programs
  • Able to prepare written technical reports
  • Demonstrated professionalism and ability to interact with all levels of employees and
customers
  • High-Voltage, Autonomous, & By-wire Systems experience
  • Experience with military or robotic vehicle systems and sub-systems
  • Electrical and hybrid vehicle systems experience
  • Experience working on military bases/ranges and with military personnel
  • What is preferred but not required?
  • Class A CDL driver License
  • Experience towing trailers
  • Ability to acquire a CDL
Position OverviewPratt Miller is seeking an experienced and detailed oriented Field Service Representative (FSR) to work closely with a talented cross-functional engineering and manufacturing team on the execution of low-volume production programs. We are looking for an enthusiastic self-starter that can deliver the highest level of customer service experience while contributing to the development of a small team of two to ten people. Our goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. The explosive growth experienced at Pratt Miller has resulted in this opportunity to develop and grow an FSR team focused on tactical, combat, robotic, and vehicle integration programs. Depending on the blend of talent, skills and experience, the ideal candidate will have the capability to continue the evolution of this department. Reporting to the Lead FSR while directly supporting the Product Engineering Team, you will be working with a highly energetic team focused on fast-paced product development and unsurpassed quality. Typical Defense Products may include items such as vehicle upfit kits, mobility enhancement components, weapon system components and integration kits, radar/surveillance systems, security systems, defense platforms, Counter-UAV solutions, autonomous target systems, robotic platforms, and advanced military vehicles. Effective collaboration and communications with customers, suppliers, engineering, purchasing, quality, manufacturing, and sales is critical to being successful in this position.
Essential Duties And Responsibilities
  • Supports the installation, maintenance, operation, troubleshooting, repair, and
customer training of Pratt Miller products at customer locations, military bases, and
training/test sites
  • Assist the development and creation of Pratt Miller technical manuals, work instructions,
and service manuals
  • Possess intimate knowledge of Pratt Miller solutions in order to support customers,
both remotely and in the field
  • Inform customers about the use of the Pratt Miller products through formal or informal
training, including maintaining user documentation that may include service and
maintenance manuals
  • Translate customers' needs into potential improvements to the platform, by presenting
information to the design teams about customer usage and interaction
  • Assist all Design for Serviceability activities early in the product life cycle
  • Provide build/assembly support during the prototype, pilot, and production phases
  • Assist in the growth of the Pratt Miller FSR team and their associated capabilities
  • Perform inspection, repair, and troubleshooting tasks on multiple platform vehicles
  • Document in-field issues and report to engineering team
  • Help establish a preventative maintenance schedule to be carried out regularly by
customers
  • Provide input for escalation of difficult-to-solve problems to the designated technical
support group
  • Operate and maintain robotic vehicles in support of development and training activities
  • Assure that all customers' problems are handled with a minimum delay and within the
allotted time
Essential Knowledge And Skills
  • Ability to clearly communicate technical information, both verbally and in writing
  • Able to perform in a dynamic and fast paced environment
  • Ability to troubleshoot and problem-solve in a logical methodical manner
  • Establish and maintain a positive customer interaction experience
  • Ability to interface with multiple departments to accomplish tasks
  • Self-motivated with the ability to manage his/her own workload to achieve deadlines
  • Ability to use common power tools, hand tools, multi-meters etc. to service products
and troubleshoot problems.
  • Ability to work from technical manuals, work instructions, work orders and follow-up of
historic troubleshooter findings and notes
  • Design for Serviceability experience
  • Strong understanding of engineering fundamentals and principles
Desired Specialized Skills And Knowledge
  • Ability to use all types of power tools, lifting devices, carrying or support equipment,
including safe use of slings and chains
  • Able to demonstrate proficient computer skills and use of MS Office programs
  • Able to prepare written technical reports
  • Demonstrated professionalism and ability to interact with all levels of employees and
customers
  • High-Voltage, Autonomous, & By-wire Systems experience
  • Experience with military or robotic vehicle systems and sub-systems
  • Electrical and hybrid vehicle systems experience
  • Experience working on military bases/ranges and with military personnel
  • CDL license is desirable but not required
Education / Certification / Years Of Experience
  • Must have a high school diploma
  • 5 years of experience in roles with increasing responsibility that include assisting the
technical and operations teams. Experience in technology-driven field service is a critical
core competency and is an important asset for this position
  • Must have a valid driver's license with ability to acquire a U.S. passport
  • Must have the ability to obtain and maintain a US Security Clearance
  • Technical degree or Certification from a vocational school or other recognized source
such as a military service-related Advanced Individual Training preferred
Work Environment
  • Fast-paced environment with minimal supervision
  • Work is often performed in a variety of work environments including a typical interior
office environment, shop environment, customer worksite, and outdoor test facilities
  • Work around Pratt Miller products may involve exposure to extreme temperatures, dirt,
dust, loud noises, chemicals, high voltage systems, and heavy equipment / machinery
Physical Demands
  • Ability to travel with and maneuver a travel kit weighing ~40 lbs.
  • Ability to perform diagnostic and troubleshooting activities along with basic repairs on
vehicles in a variety of work environments: workshops, outdoor test facilities, etc.
Expected Hours Of Work
  • Flexible working hours
  • 40-45 hours per week with occasional overtime
  • Extensive travel required
This position will require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements. Requirements include US Citizenship, US
Permanent Resident or ability to meet licensure requirements.
Suggested KSAs To Search From
  • Direct Manufacturer technician experience, Dealerships, Journeyman Tech, End of Line Tech
  • Engineering Product Development / Prototype technician
  • Applications Engineer / Test engineer
  • Hybrid Electric vehicle technician
  • ASE certified technician
  • Graduate from Technical school with Certificate in Automotive Technology
  • Automotive ASE Certifications
  • Advanced Electrical technical training and experience with Manufacturer
  • Experienced traveling to troubleshoot issues in the field.
  • Associates of Applied Science
  • Knowledge, experience and training on Hybrid electric vehicles
  • Factory Technician training including Advanced electrical training & certifications.
  • Strong understanding of engineering fundamentals and principles
  • High-Voltage, Autonomous, & By-wire Systems experience
  • Experience with military or robotic vehicle systems and sub-systems
  • Electrical and hybrid vehicle systems experience Hours per Day 8 Hours per Week 40 Total Hours 1,064.00

Job Summary

JOB TYPE

Contractor

INDUSTRY

IT Outsourcing & Consulting

SALARY

$56k-74k (estimate)

POST DATE

07/12/2024

EXPIRATION DATE

07/14/2024

WEBSITE

abacusservice.com

HEADQUARTERS

SACRAMENTO, CA

SIZE

100 - 200

FOUNDED

2004

TYPE

Private

CEO

MICHELLE REUTER

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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