21 IN-ICRC-Intake Specialist Jobs in Indianapolis, IN
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The Salvation Army USA Central Territory
Indianapolis, IN | Full Time
$52k-68k (estimate)
7 Days Ago
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IN-ICRC-Intake Specialist
$68k-85k (estimate)
Contractor | IT Outsourcing & Consulting
2 Weeks Ago
Abacus Service Corporation is Hiring an IN-ICRC-Intake Specialist Near Indianapolis, IN
Engagement Type: Contract
Short Description: Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff.
Job Description Complete Description: Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.
Responsibilities include but are not limited to the following
" Respond to online inquiries regarding the filing of complaints
" Effectively interview potential Complainants
" Analyze and summarize information received from online inquiries
" Prepare investigative work case files for invetigations
" Send Notice of Complaints and interrogatories to relevant parties
" Provides excellent customer service, via telephone and in person
" Responsible for monthly reporting
" Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
" May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
" Research databases for correct contact information for relevant parties and witnesses
" Other duties as assigned
Preferred Experience" Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
" Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
" Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
" Interpersonal skills, especially when dealing with the public
" Detail orientated work ethic
" Strong organizational skills with the ability to manage various projects simultaneously
" Working knowledge of computers and Microsoft Office Suite
" Ability to type with speed and accuracy
" General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
" Ability to communicate effectively and ability to establish cooperative work relationships
Required / Desired SkillsSkill Required / Desired Amount of Experience Minimum 6 months of administrative experience Required 6 Months HS diploma or GED required Required Previous legal course work, paralegal type coursework Required Working knowledge of computers and Microsoft 365 Required Ability to effectively communicate, both orally and in writing Required Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws Required Ability to type with speed and accuracy Required Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law Highly desired Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed Highly desired Strong organizational skills with the ability to manage various projects simultaneously Highly desired
Short Description: Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff.
Job Description Complete Description: Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.
Responsibilities include but are not limited to the following
" Respond to online inquiries regarding the filing of complaints
" Effectively interview potential Complainants
" Analyze and summarize information received from online inquiries
" Prepare investigative work case files for invetigations
" Send Notice of Complaints and interrogatories to relevant parties
" Provides excellent customer service, via telephone and in person
" Responsible for monthly reporting
" Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
" May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
" Research databases for correct contact information for relevant parties and witnesses
" Other duties as assigned
Preferred Experience" Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
" Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
" Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
" Interpersonal skills, especially when dealing with the public
" Detail orientated work ethic
" Strong organizational skills with the ability to manage various projects simultaneously
" Working knowledge of computers and Microsoft Office Suite
" Ability to type with speed and accuracy
" General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
" Ability to communicate effectively and ability to establish cooperative work relationships
Required / Desired SkillsSkill Required / Desired Amount of Experience Minimum 6 months of administrative experience Required 6 Months HS diploma or GED required Required Previous legal course work, paralegal type coursework Required Working knowledge of computers and Microsoft 365 Required Ability to effectively communicate, both orally and in writing Required Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws Required Ability to type with speed and accuracy Required Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law Highly desired Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed Highly desired Strong organizational skills with the ability to manage various projects simultaneously Highly desired
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$68k-85k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
06/21/2024
WEBSITE
abacusservice.com
HEADQUARTERS
SACRAMENTO, CA
SIZE
100 - 200
FOUNDED
2004
TYPE
Private
CEO
MICHELLE REUTER
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
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