2024 Roadmap - Short Descriptions

• 2024 Pre-Project Discovery - Maintain a backlog with a list of work in progress and potential To-Do initiatives related to the Resident's First Initiative
• FAS NCT CaseWorks Implementation - work in progress with NCT to implement digitized case document management and workflow; PM assigned
• CAFE Phase 4 Simplification - Core Team Members are facilitating the efforts to gradually retire an internal application used to create Ramsey ID numbers (CCI) and provide information on case workers and resident program participation. Work is being done in phases. Needs some PM support to update workplans and meet EPMO standards
• CaseWorks 3rd Party Reviews - PM assigned to NCT CaseWorks is facilitating this effort and monitoring the need to contrast and compare potential use of some 3rd party applications recommended to be used with CaseWorks; also providing facilitation with IS Intake and support needs
• Phone Optimization - Continuous improvement for resident connection with Ramsey workers; several deliverables completed; work continues
• Worker Caseload Reports - reporting using SAP/BOBI to help workers address program and policy related to case management to enhance revenue recapture
• BlueZone Scripts - keeping up with Client script changes to facilitate completion of forms and data for State

systems; PM assigned

• User Set Up Form Build Phase - needs a PM assigned; analysis and solution recommendation in progress
• Social Services Case File Management - product selected, March review with the Technology Governance Committed; Program Manager to facilitate with the Core Team; need to solicit funding to move forward

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Primary Responsibilities

Program Manager Primary Responsibilities

• Has ultimate ccountability to deliver the projects within the program on time and budget.
• Understands the program drivers nd expected business outcomes.
• Identifies, evaluates, and prioritizes projects nd other components within the program.
• Develops business cases (SBARs i.e., Situation, Background, nalysis, Recommendation).
• Continues to support the program structure:
  • pproach
  • Structure
  • Governance
  • Staffing model
  • Management plans
  • Roadmap
• Ensures program components i.e., projects nd program

ctivity, re staffed to realize optimal value.

• Supervises project managers and coordinates with leadership personnel ssigned to the program to ensure the program goals are met (i.e., Sponsors, Project Management Business Liaisons nd Team Members).
• Identifies, defines nd develops measures for benefits; forecasts nd reports benefit realization.
• Makes trade-offs to ensure optimal benefit realization.
• Logs and follows through to disposition program-related risks, action items, issues, and decisions.
• Develops, leads, nd facilitates program governance structures.
• Fosters trust-based relationships with key stakeholders.
• Reports program status to identified udiences.

• Oversees the building of the project teams that will implement the projects within the program.
• Develops, monitors nd updates the program budgets in collaboration with Core Team.
• Coordinates with Procurement, contracting, dministrative and technology departments as needed i.e., monitor progress, adherence to contracts, facilitate the editing nd completion of contracts s needed..
• Works with the State (Client/MINIT), MnCCC nd MACSS user groups to ensure that the program direction is in business nd IT alignment with their plans.
• Performs other responsibilities nd duties as assigned.

NOTE: The Program Manager will be heavily involved in evaluating the need for an additional Project Manager in the future to support the 2024 Roadmap for Human Services Modernization.

The Program Manager will source program resources with the Human Services Core Team and the EPMO or Information Services s ppropriate.
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Candidate Qualifications

Candidate Qualifications
Mandatory Qualifications:

• B.S. or B.A. degree (4 year) (or Associates degree

plus an additional 5 years' experience)

• 5 years experience in a program management role with technology and process modernization both in scope
• Intermediate-level skills MS Office Suite and MS Project

Desired Qualifications :

• Experience managing programs in state, county, or

city governments or non-profit sector

• PgMP or PMP certification from PMI, or other program/project management certification
• Note: Diverse and bi-lingual candidates are strongly encouraged to apply.

Preferred Skills and Abilities:

• Excellent communication skills at all levels of an organization.
• Excellent change management skills with experience managing change in large organizations.
• Strategic thinking; ability to operationalize strategies

in coordination with the HS Modernization Core Team

• Business acumen
• Relationship-building skills
• bility to facilitate governance structures in place.
• Leadership and management skills
• Has or can quickly earn trust and credibility with stakeholders and project teams through action and transparency.
• bility to motivate, align, inspire, and direct program

personnel.

• Results focused; self-motivated
• n "honest broker" - can deliver bad news in good ways.
• bility to identify, forecast, and measure benefit realization.
• bility to analyze problems, identify and evaluate

options, and implement solutions.

• bility to determine priorities, plan workload, and meet deadlines.
• bility to develop and manage budgets.
• Knowledge of program management best practices; ability to adapt to the needs of the organization/ program.
• Performs at high levels under pressure, even during

organizational chaos. 15
Project Environment :

Project Environment and Schedule
Project Environment and Schedule

• Ramsey County is committed to racial equity, diversity and inclusion nd the prevention of workplace violence.
• The Project is sponsored by Resident's First. And, managed via the Human Services Modernization Core Team working

with our Sponsor, Dana DeMaster, Director of Innovation and Strategy.

• The consultant resource for this position will be managed by the Enterprise Project Management Office.
• The Program Manager consultant will work with a Project team comprised of core team members including sponsors, functional leads, technical resources, external staff and departmental subject matter experts. The Project team resources work in a hybrid environment with the contracted consultants working primarily from their home offices . Work will be primarily conducted during standard business hours.
• Ramsey County employees work in a hybrid environment. Remote collaboration tools are available, including County

issued laptop, Microsoft Teams and remote access.
Project Schedule:

• nticipated Project Start Date: s Soon As Possible
• nticipated Duration: through 12/31/24
• Estimated Hours: Full time, limited to 40 hours / week
• The County will retain the option to extend the work orders in increments as determined by County staff.

Disclaimer:

• Submission of documents does not guarantee future work, and work cannot start until a Statement of Work (SOW) under the Cooperative Contract has been fully executed by the organization and the County.
• The County expressly reserves the right to amend or withdraw any request at any time, may reject any or all responses,

nd may waive any informalities or irregularities in responses to be deemed in the best interest of the County.
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Interview Details

Interview Details and Guidance
Note: Interviews will be conducted via Microsoft Teams.

< > Reserved date for interviews: 3/5/23 AM hours The total duration of the interview will be approximately 45-55 minutes. Candidates selected for the interview will be asked to submit sample work products that reflect their current understanding of the program deliverables and outcomes outlined in this sourcing document (e.g., benefits register and profiles, program plan, integrated risk register, etc.). Sample work products should be submitted by 3/1/23 at noon. The interview panel will review the sample work products prior to the interview and will discuss submissions with the candidate at the end of the interview. Candidates will be emailed the interview questions approximately 30 minutes before their scheduled interview start time.
< > The panel reserves the right to end interviews at any time if it deems the candidate does not fit our requirements. Interview Guidance:< > Thoroughly prepare for the interview by reviewing this PPT and the Ramsey County web-site. The successful candidate will be able to articulate their planned approach for the detailed planning, execution, and evaluation of this Program. Prepare questions for the interview panel. Since the interview is scheduled to last under an hour, please answer the questions as concisely and "to the point" as possible without compromising the content of your response.