Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.

Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with inquiries, concerns, and requests regarding products and services
- Provide accurate information and resolve customer issues promptly and efficiently
- Upsell products and services to maximize sales opportunities
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of product knowledge to effectively address customer inquiries
- Follow up with customers to ensure their concerns have been resolved to their satisfaction
- Collaborate with cross-functional teams to resolve complex customer issues

Experience:
- Previous experience in a customer service or sales role is preferred
- Strong verbal and written communication skills in English
- Ability to handle high call volumes while maintaining professionalism and composure
- Excellent phone etiquette and active listening skills
- Proficiency in data entry and navigating computer systems
- Multilingual or bilingual skills are a plus

We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals who are committed to delivering exceptional customer service.

Note: This is a paid position, as all positions must be compensated.

Job Type: Contract

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person