Description/Job Summary: 

The Customer Care Representative is accountable for maintaining day-to-day customer relations and ensuring world class order fulfillment. The team member serves as a resource to customers, prospects, warehouse employees, vendors and outside sales staff. They shall be aligned with and support the overall goals and objectives of the entire company and actively provide input and support throughout the company.
Bilingual (Spanish / English) is required. This is a temporary role expected to last approximately 3 months, though there is the potential for it to become a permanent role.

Essential Job Functions:

• Sell and service customers in person, over the phone and via email, providing pricing and product application information
• Take and process customer orders, provide delivery information, and follow up as required
• Source and process special orders and direct shipments
• Prepare quotes and follow up in a timely fashion
• Promote the learning centers
• Stay current on product knowledge
• Perform vendor relations/negotiations as needed
• Assist customers through counter sales
• Notify supervisor, warehouse manager, and outside sales staff of customer issues as warranted
• Assist with the company’s inventory management program when required
• Make outbound calls to generate sales as directed
• Maintain accurate customer contact records
• Suggest related “add-on” items for customer orders
• Communicate new customer opportunities to supervisor and outside sales staff
• Communicate with customers regarding new products
• Communicate honestly and succinctly with the purchasing department
• Review work load and prioritize work to ensure delivery times, locations, and customer requirements are consistently met
• Resolve discrepancies regarding shipments, receipts, and all other transactions
• Evaluate and recommend continuous improvement projects to supervisor
• Participate in various departmental and interdepartmental meetings or training as required
• Reliable, predictable attendance
• Perform other duties as necessary

Skills/Qualifications: 

• Fluency in Spanish is required
• Strong customer service skills
• Professional appearance
• High school degree or GED certificate from a certified institution required
• 2 years prior customer service experience preferred
• Excellent verbal & written English language skills are required
• Possess a strong work ethic and a high level of professionalism
• Exhibit motivation, dependability, punctuality, organization skills, and be detail oriented
• A team player who handles multiple projects simultaneously in a fast paced environment
• General office skills including proficient computer skills
• Ability to compile and decipher information in a spreadsheet format
• Prophet 21 experience is a plus!

Physical Demands & Work Environment:

• Able to sit for long periods of time
• Required to wear steel toe boots or shoes when in warehouse
• Eyesight, verbal skills, and hearing must be adequate to enable written and verbal communication with customers

Abatix is an equal opportunity employer. All candidates will be considered on the basis of qualification, merit and business need.