Working within the PAPI P&P (Pulp & Paper) Service, Process Automation, Process Industries, you will be responsible for applying IT (Information Technology) knowledge and expertise to help solving complex technical or professional activities. The Digital Application Service Engineer role is responsible for managing and executing the strategy of ABB's Advanced Service solutions. This will include involvement in product development needs with the development team, product support and execution strategy. This position will be part of the Digital Services group with Advanced Services.

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• Administrative support of Westerville collaborative operations center and remote or local Digital Services installations including: Installation, configuration, maintenance of Microsoft Windows Server physical hosts and guest VM's (Virtual Machine) data collectors and databases
• Perform server updates and backups
• Troubleshooting hardware and software issues as needed to minimize downtime
• Provide training and support both internally and externally
• Interface directly with customers when delivering Digital Service offerings either remotely or on-site depending on the scope of work
• Document completed work in detailed reports and lead summary discussion with customer
• Articulate the needs and benefits of Digital Services offerings
• Train Field Service Engineers on Digital Service diagnostic tools and offerings
• Support contract processing and tracking for service contracts which include Digital Services deliverables work with field coordination and operations to ensure Digital service entitlements are delivered within the contract period
• Maintain the installed base of the Advanced Services portfolio, including MyControl System On Premise, Cyber Security Workplace, Security Update Service
• Be responsive to sales, proposals, projects, clients, the development group and field service to drive Advanced Service solutions
• Demonstrate the capabilities of the advanced services offerings to ABB employees and customers via live demos or presentations for sales support or training purposes
• Develop competency in Digital Service offerings and provide input on how Digital Service offerings can be improved for more efficient commissioning

• Bachelor's degree in computer science or engineering or related field required with minimum 5 years of experience working in Automation Controls industry and ABB preferred equipment(800xA or SymphonyPlus DCS)
• Microsoft Certified for server administration MCSE, MCSA or relevant experience
• Ability to learn new technologies and remain at the cutting edge of expertise for North America service
• Ability to work with ambiguous data
• Strong computer skills including server and client hardware, the use and troubleshooting of Microsoft Windows Server and Client operating systems, networking technologies, network security and cyber security
• Strong troubleshooting skills
• Ability to influence cross functional teams without formal authority
• Must be able to travel 20% to 30% of the time
• Any type of programming training or experience would be beneficial
• The successful candidate must be an energetic, enthusiastic and demonstrate the ability to drive activities at both strategic and tactical levels
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Wellbeing program
• Healthcare plan
• Disability insurance

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage.We offer an international and dynamic working environment where our business delivers advanced technology in large projects across the world in a customer-oriented and highly globalized industry.We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.myBenefitsABB.com