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This position reports toService Manager
Your role and responsibilitiesThe TAM is a customer facing role that manages ABB Proactive Service contracts for their assigned accounts. The TAM leads the technology approach at sites and ensures contract deliverables are completed ontime and that the customer is provided with exceptional service by ABB
The TAM actively sells ABB Services and Solutions and coordinates upsell opportunities and leads with the assigned installed base account managers and BDM's
By leveraging familiarity with their accounts, knowledge of their industry and current developments within ABB, the TAM supports the customer in a proactive fashion by anticipating the customer's needs and helping the customer identify evolution strategies
The TAM provides a single point of contact for resolving customer technical support cases for their assigned accounts. The TAM is responsive to customers and engages with colleagues, escalates issues when necessary, and drives technical support cases to satisfactory resolution
The TAM works as a liaison between the customer and various ABB departments in delivery of support and to fulfill contract obligations. As such, the TAM must develop strong cross functional teams in support of the customer. The TAM coordinates resources within ABB and breaks down any barriers impeding progress
The TAM works in tight collaboration with the Account Managers (sales) to provide timely offers responding to customer needs and to proactively identify contract growth opportunities leveraging the full breath of ABB service portfolio.
The TAM manages Service Contracts deliverables, on time delivery and customers' requirements as well as financial KPI's, and keeps track of performance metrics and communicate progress to internal and customer stakeholders The TAM is responsible for 100% renewal of PAEN service contracts at their assigned accounts. The TAM is responsible for measuring, reporting and presenting the value of the services delivered to key customer stake holders which range from maintenance managers to plant managersQualifications for the role
ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/202210/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/paytransp_ English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 18886947762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 18886947762 or by sending an email to USAskHR@abb.com. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $92,500 and $171,500 annually and is eligible for a shortterm incentive plan/annual bonus.myBenefitsABB.com
Equal Employment Opportunity and Affirmative Action at ABB Inc.Full Time
Wholesale
$89k-120k (estimate)
06/04/2024
08/03/2024
new.abb.com
NORTH BRUNSWICK, NJ
15,000 - 50,000
1967
Public
CHUCK NODDIN
$1B - $3B
Wholesale
The Pantry operates as a convenience store for food products and fuel.
The job skills required for Technical Account Manager include Collaboration, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
01/04/2022: Charlotte, NC
Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
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Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
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The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
03/09/2022: Greensboro, NC
They provide reports to product developers and stakeholders product performance and track account metrics.
12/31/2021: Binghamton, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
02/03/2022: Anderson, IN
View more details on Technical Account Manager salaries across the United States.
02/05/2022: Chillicothe, OH
Extensive experience within a technical or account management area.
12/23/2021: Madison, WI
Help drive team expertise and technical thought leadership.
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Proven ability to consult and be consulted on topics requiring product/technical expertise.
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Step 3: View the best colleges and universities for Technical Account Manager.