Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Abbott has a rich history of developing cutting edge technologies that enable consumers to monitor and manage their health and wellbeing. We are now embarking on an exciting next gen new venture of Bio-wearables that will build on that heritage and take it farther - leveraging biomarkers to provide wearers insights into their physical and mental state, ultimately driving to greater performance

Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to:

Career development with an international company where you can grow the career you dream of .

Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelors degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

**The Opportunity**

Our location in **Des Plaines, IL,** has an opening for the **Senior Manager, Service Performance.** The person hired in this role will be responsible for the **Global Service documentation compliance & governance,** in addition to supporting all related audits, CAPA activities, and driving an effective and result oriented organization.

**What Youll Work On**

**Responsible for the Global Service Documentation Compliance & Governance** :

Enforces all documentation standards, policies, and operating procedure requirements

Ensures the Service & Support organization follows regulatory and quality processes when performing service functions, as well as drive best in class practices of ticket documentation

Responsible for Call Registration systems and processes, global standardization, training, and on-going assessment

Collaboration with Technical Operations to ensure processes and procedures are in place and followed to properly manage service documentation change control

Interacts with multiple functions and organizational levels to effectively assess technical, business and compliance implications of products performance

Provide global field action service implementation tracking for the Service Organization

Develop and launch reporting mechanism/dashboard of ticket documentation health to proactively determine opportunities for improvement.

**Supports all related Audit & CAPA activities**

Lead efforts to prepare for internal & external audit related to servicing teams and processes and serve as primary audit Service contact

Ensures overall inspection readiness activities for affiliates, FSEs, and Service personnel.

Represent the Global Service Organization in Service CAPAs

Project manager Service assigned CAPAs effectively, while meeting each milestone deadline.

**Drives an effective and result oriented organization**

Strong leadership skills with demonstrated ability to create momentum and deliver excellent results.

Strong organization, speaking skills, and influential management ability

Ability to work effectively within a fast-paced, highly matrixed, and geographically diverse business environment

Ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results

Provide diligent and fact-based verbal and written communication to Executive Management team, peers and team

Be a champion of Quality, Lean and disciplined problem solving throughout service organization and cross-collaboration with other departments

Provide management and development of the Global Service Performance staff

**Required Qualifications**

**Education:**

Bachelor's degree or equivalent experience in engineering, life sciences, clinical laboratory science or related discipline.

Experience in Medical Device industry or other FDA regulated industry experience.

**Experience:**

Minimum 5 years of diverse technical and organizational management experience.

Minimum 2 years Quality and/or regulatory experience with exposure to CAPA, complaints investigation, and field actions are preferred.

Data Analysis experience required.

Incumbent in this role will conduct Active Monitoring

International Travel up to 10%

**Preferred Qualifications:**

Project Management experience in manufacturing operations and/or quality is preferred.

AQR CAPA Certification and Auditor Certification is a plus.

At least 8 years in a similar role in the medical industry.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

**Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $125,300.00 $250,700.00. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com