The Senior Field Operations Manager is responsible for those client facilities and personnel under their supervision to ensure that the Company is providing professional and quality service and to ensure compliance with all safety, quality, and compliance standards established by the Company, by our clients and by regulatory authorities. The employee is also responsible for ensuring that the planned profitability of responsible accounts is realized. 

Pay: $80K - $100K annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. 

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information: 

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management

Specific Duties/Essential Job Functions: (Other duties may be assigned) 

• Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements. 
• Maintain positive relationship with client representatives. 
• Control cost to ensure profitability of area of responsibility. 
• Ensure clients receive accurate invoices in a timely manner. Follow-up on payment of all invoices. 
• Responsible for and /or the oversight of the recruiting, hiring, and training of all employees in his/her area of responsibility. 
• Ensure this is done according to established procedures and cost-effectively. 
• Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards. 
• Ensure that duty managers and supervisors are professionally trained and understand their assigned duties. 
• Monitor compliance with contractual and regulatory requirements in area of responsibility. 
• Ensure that payroll is prepared and transmitted in an accurate and timely manner. 
• Ensure that any injuries, incidents, accidents, etc. are documented, reported, and processed appropriately. 
• Monitor safety programs within your area of responsibility and communicate with Safety Quality Managers frequently to ensure compliance with all Company safety standards. 
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc. 
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities. 

Supervisory Responsibilities: 

• Duty Managers, Supervisors, Field Employees. 

Physical Demands: 

(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

• The individual may be required to stand and walk for most of the work shift. 
• Individuals may be required to lift upwards of 25 pounds for most of the work shift. 

Work Environment: 

(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

• The work environment has a moderate to noise level. 

Specific Job Knowledge, Skill, and Ability: 

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.) 

• The individual may be required to stand and walk for most of the work shift. 
• Individuals may be required to lift upwards of 25 pounds for most of the work shift. 

Language Skills: 

• Ability to communicate effectively in the English language. 
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks. 
• Ability to write routine reports and correspondence. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. 
• Must possess and utilize effective listening skills. 

Math Skills: 

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability: 

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Requirements: 

• Employees must comply with the Company’s management grooming standards and must always wear your SIDA badge/Airport ID. 
• Employees must comply with all guidelines and policies set forth in the ABM Corporation Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employees must also comply with regulatory agency requirements, including but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities. 
• Due to federal regulations by The Transportation Security Administration (TSA): Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance. 

Education: 

• Bachelor’s degree or equivalent work experience 

Skills / Experience: 

• 3 or more years management experience preferred.
• Previous aviation industry experience preferred. 
• Excellent communication and leadership skills 
• Budgeting, expense control and scheduling experience