**Job Details**

**BRANCH MANAGER - (64373)**

This details all the information about the job posting. ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABMs comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. Job Title BRANCH MANAGER Education Bachelor's Degree Career Level Senior Director Category Administration, Operations Job Type/ FLSA Status Salaried Exempt Travel Required 0 - 10% Shift Type N/A Job Description An ABM Branch Manager is responsible for the growth, operational and financial success of his/her branch. The Branch Manager must lead a diverse team, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members.

Essential Duties

Client Relations

Maintain constant communication with clients to ensure consistent and satisfactory service.

Entertain clients and prospective clients.

Respond to customer inquiries and resolve complaints.

Ensure quality services are provided in accordance with account requirements.

Visit client accounts and establish customer inspection and visitation schedules.

Maintain effective and robust quality assurance programs.

Identify and correct problems pertaining to productivity and efficiency.

Employee Relations and Supervision

Create a team-oriented environment where employees can learn and succeed.

Create positive employee morale within your branch.

Demonstrate solid leadership skills.

Ensure branch employees understand their responsibilities and are properly trained.

Regularly review employee performance and address performance issues.

Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.

Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.

Understand applicable union contracts and develop effective working relationship with local labor unions.

Sales and Marketing

Meet branch sales objectives by partnering with sales team in efforts to develop new business and other opportunities.

Develop and maintain solid relationships with clients and become the face of the organization in the local marketplace.

Establish business relationship with potential customers.

Understand customer requirements and offer ABM services to meet their needs.

Oversee new account bidding process and maintain all customer contact specifications.

Promote the development of Tag or Casual sales to increase branch profitability.

Develop a branch business plan which defines how the branch will achieve its operational and financial goals and addresses planned marketing, sales, and prospecting activities. Monitor progress toward branch business objectives.

Participate in local trade organizations to promote ABM Janitorial Services.

Financial

Working with Staff Accountants

Responsible for all financial aspects of branch operations, including budgeting, labor review, billing, receivables, and payables.

Responsible for completion of annual budget.

Responsible for keeping revenue and costs within this budget.

Must be able to forecast future performance against the annual budget.

Ensure accurate billing and assist in the collection of overdue accounts.

Ability to understand profit and loss statements.

Control labor expenses. Direct the purchasing and inventory management of supplies.

General

Responsible for the operational and financial success of an ABM branch and Districts as assigned.

Is accountable for meeting financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers.

Minimum Requirements Bachelors degree required, preferably in Business Administration or Facilities Management.

Demonstrate a minimum of 5 years experience in prior leadership or management role is preferred but not required.

Experience in sales and customer service.

Exposure to budgeting, forecasting and financial reporting.

Excellent verbal and strong written communication skills.

Problem solving skills.

Ability to manage and execute multiple projects.

Knowledge of Microsoft Office products.

Location Austin, TX 78759 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) California Consumers Notice http://www.abm.com/californiaprivacy