19 IT Support Engineer Jobs in Charlotte, NC
Abound Health is Hiring an IT Support Engineer Near Charlotte, NC
- Are you passionate about working in a company that serves a meaningful purpose?
- Do you love working with complex data and challenging technical problems?
- Want to work with modern technologies in the cloud?
This position does not support employment sponsorship.Company Background And CultureAym Technologies is a unique, fast-growing company serving the behavioral health industry through our software platform, OnTarget. At OnTarget we are about connecting families by providing tools and services people need to improve their lives and the lives of others. We know that most people are “called” to the service of providing care to the special needs’ community. Usually, that work starts through the personal experience of having a child or family member with special needs. It becomes one’s life; one’s very identity. In our case, in service to this community we saw what a positive impact we can make and how those results can truly impact the lives of others in a positive way. It has caused us to fall in love with what we do. It has become our life; our identity and we couldn’t be prouder. Not only has this journey cemented for us the fact that we have indeed found our “why”, but it defines our culture, who we are and resulted in a set of core values that have become our rules to live by. We have created a family. A family that is focused on empowering people to reach their potential.
Responsibilities
- Provide first and second tier Desktop Support for the organization.
- Be a core team member responsible for hardware, software, printer, and phone system support.
- Provide on-site office support for team members when needed.
- Work on technology projects as needed.
- Manage and support telecom services.
- Create documentation for standard support and escalation procedures.
- Configure and troubleshoot routers and networks.
- Maintain communication logs and follow up responsibility for support calls.
- Manage company Azure, Microsoft, Exchange infrastructure and client configurations.
- Documentation of office locations, networks and equipment. Perform inventory of IT hardware as needed.
- Train team members on Office 365 features/add-ins.
- Refurbish/upgrade/setup computers for staff or training purposes.
- On/Offboarding team members.
- Escalate complex issues as needed.
- 3-5 years previous technical support experience.
- Possess strong skills in hardware, software, network troubleshooting along with learning, understanding, and supporting new hardware and software.
- Experience with the Office 365 Suite (Word, Excel, PowerPoint, Outlook, OneNote, Teams)
- Understand customer support protocols.
- Experience working in a ticketing system.
- Bachelors, Associate degree or applicable Certifications for desktop support (CompTIA A , etc.)
- Ability to establish guidelines, best practices, processes, and governance.
- Ability to work in a remote and onsite team environment, under tight deadlines.
- Strong decision-making and problem-solving skills.
- Strong interpersonal (verbal and written) communication skills.
- Industry experience with business telephony & VOIP, networking protocols, Windows servers, and Active Directory.
- Worked in healthcare or similar HIPAA compliant environment.
- Help desk or ticketing support experience.
- Experience with Ubiquiti networking hardware.
Work Environment: Remote office environment
Travel: Frequent and up to several times monthly within North Carolina as well as potential for out-of-area and overnight travel may be expected based on the Company's growth.
Position Type
- Full Time
- Salary
- Exempt
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$74k-92k (estimate)
06/06/2024
12/01/2024
asmallmiraclellc.com
Raleigh, NC
100 - 200
Skilled Nursing Services & Residential Care
Related Companies
The job skills required for IT Support Engineer include Technical Support, Troubleshooting, Problem Solving, IT Support, Networking, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Engineer positions, which can be used as a reference in future career path planning. As an IT Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Engineer. You can explore the career advancement for an IT Support Engineer below and select your interested title to get hiring information.
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