The Program Director is responsible for upholding Abound Health PA, LLC’s mission, vision and values by providing support, services, education and compassion to Staff and Clients receiving Pennsylvania Waiver or Base Funded Services.

• Hire and train Assistant Program Directors, Program Specialists, Case Supervisors and Team Support Specialists.
• Discipline and terminate employees as necessary, with documentation of actions.
• Conduct bi-weekly Program Specialist meetings. Ensure that pertinent information is distributed to all office staff.
• Participate as needed in on-site Self-Inspections/Peer Reviews. Maintain documentation of the Self-Inspection/Peer Review. Notify the Executive Director of issues that do not meet Abound Health PA’s policies/procedures and/or Medicaid standards.
• Ensure HIPAA guidelines are met or exceeded for their respective offices.
• Review Abound Health Policies and Procedures to ensure that Pennsylvania Waiver, HIPAA, Division of Facility Services and the Division of Medical Assistance guidelines are met or exceeded for their respective offices.
• Responsible for the oversight of their respective office’s participation in the LME monitoring of Abound Health’s service delivery.
• Responsible for the administration of the day-to-day operations of Pennsylvania Waiver and Base Funded services for their respective offices.
• Represent agency at Provider Fairs, Job Fairs, Provider Meetings and Interagency/DD Council meetings.
• Ensure Quality Assurance protocols are in place and utilized i.e. Quality Assurance Contacts, Complaint/Grievance – follow-up to the Quality Assurance steps must be completed and documented.
• Ensure Incident Reports are completed and submitted to the VP Clinical Compliance, Supports Coordinator, LME Rights Coordinator in the required time frame. Program Directors are to review all incident reports and formal grievances before they are forwarded to the Corporate Office.
• Conduct Investigations of Abuse, Neglect, Mistreatment and/or Exploitation and complete the required reports and submit to the appropriate agencies within the required time frames.
• Supervise Administrative Staff. Conduct annual performance evaluations and more frequent documentation as necessary.
• Track Paid Time Off, Flex and Comp time – document on the payroll adjustment for submission to Payroll
• Oversee office projects including but not limited to Photos w/ Santa, Appreciation Parties, Community Outing Programs, Committees developed to enhance Abound Health’s service delivery.
• Oversee the training programs for each office including but not limited to CPR/First Aid and required staff development trainings.
• Ensure their respective office implements and maintains necessary policies and procedures that meet and/or exceed National Accreditation standards.
• Develop and demonstrate a thorough understanding of Abound Health’s Mission, Vision and Values Provide a positive atmosphere which facilitates growth and learning of coping skills.

Responsibilities

• Provide privacy and confidentiality of all client records.
• Assure that all staff have a productive and safe work environment by providing a positive atmosphere that facilitates growth and learning.
• Assure clients are free from abuse, mistreatment, and/or neglect and report any incidents of such to supervisor.
• Treat each client with dignity and respect.
• Develop and demonstrate a thorough understanding of Abound Health PA’s philosophy and purpose.
• Provide a positive atmosphere which facilitates growth and learning of coping skills.
• Ensure the health and safety of clients is protected always
• Ensure that business issues and concerns are addressed within a timely manner and with efficiency.
• Perform duties as requested by Supervisor

Experience/ QualificationsThe ideal candidate must be a highly driven, organized individual with a strong work ethic and core value system. Given that Abound Health PA is an organization that is experiencing rapid growth, the company looks with every recruit for the individual to have the capabilities and the aspirations to grow and develop in their role and beyond. The ideal candidate should possess fundamental skills and experience including:

• Attention to accuracy and detail in all aspects of responsibilities.
• Must be flexible and open to changing priorities and high demanding tasks.
• Be hands-on, proactive, results oriented, and engaged to fulfill all requirements as outlined in the above section.
• Excellent interpersonal and communication skills (oral and written); professional and presents well when interacting with Clients, Family Members, Abound Health PA Team Members, other stakeholders as well as community members.
• Ability to grasp mission, vision and values of Abound Health PA.
• Ability to multi-task and cope effectively with stress
• Ability to envision and grasp both the “big picture” and details
• Ability to work in teams
• Thorough understanding of ISP Implementation
• Understanding of requirements of third-party billing and Medicaid billing
• Maintain Therapeutic working relationship with clients, family and team members

Credentialing

• Master’s degree or above from an accredited college or university and 2 years of professional experience indicating experience working with individuals with ID/autism.
• Bachelor’s degree from an accredited college or university and 4 years of professional experience indicating experience working with individuals with ID/autism.