Patient Coordinator/Receptionist
ABQ Dentistry and Wellness is looking for a Patient Coordinator to join our growing team. Our team prides itself on delivering an exceptional patient experience. This is an excellent opportunity to work for one of the premier dental practices in Albuquerque, New Mexico. Are you ready for the next step in your career?

Job Description:
The Patient Coordinator will be responsible for supporting dental office front desk administrative activities, including financial treatment presentations and arrangements, telephone coverage, appointment scheduling, registration, and patient referrals. They also ensure that patients receive a great experience from the time they show up and leave from their dental appointment.

• Provide excellent customer service to all patients
• Greeting and helping patients
• Answering phones
• Monitor and maintain the reception room
• Monitor the seating time until patient is called to the back and keep patient updated
• Keep all patients comfortable until called in to the back office for their appointment
• Confirm patient appointments prior to their appointment
• Contact patients who have canceled or do not have an appointment in an effort to schedule them
• Make outbound calls to patients and rescheduling broken appointments
• Verify insurance coverage and fee schedule
• Create and present financial arrangements
• Ensure patients have completed the appropriate financial consent forms and financial agreements per their treatment plan.
• Collect payment from patients
• Maintain patient records with strong attention to detail and adherence to HIPAA Privacy Practices
• Serve as a liaison between the Doctors, other medical professionals and patients, as appropriate
• Ensure efficient office operations; including distribution/response to mail, answering and returning of phone calls and direction of workflow as necessary

Requirements:

- **Dental Front Desk Experience**
- Highly motivated and organized
- Maintain productivity in a high volume multi tasked environment
- Computer skills and Gmail Suite knowledge
- Excellent written and verbal communication skills
- Has people skills and customer service experience

Hours:
Hours: 8 hr shift M-Th 8-4 with Friday's off

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• Health insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• No weekends

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Computer Skills: 1 year (Required)
• Dental billing: 1 year (Required)
• Customer Service: 2 years (Required)

Ability to Relocate:

• Albuquerque, NM 87111: Relocate before starting work (Required)

Work Location: In person