Position Overview :

Performs general registration duties by interviewing patients or their representatives. Enters accurate information onto appropriate forms and computer system.

Collects appropriate co-payments, and obtains signatures. May escort patients to destination if required. Maintains scheduling for department and / or specialized procedures.

Coordinates services with physicians' offices, and other related departments, verifying room and equipment availability if necessary.

Gains confidence and cooperation from the patient, their family / support group, and other healthcare providers through competent job performance and effective communication.

Job Description :

REGISTRATION SERVICES :

• Interviews and inputs demographics for patients registering for services including registrations by phone (pre-registration).
• Obtains copies of insurance cards, and patient or representative signature on appropriate forms.
• Maintains awareness of requirements for authorizations, and verifies proper insurance authorizations have been obtained by patient at time of registration.

SCHEDULING SERVICES :

• Schedules, confirms and maintains patient diagnostic appointments, surgeries and medical consultations for a specific department, resolving any issues or conflicts that may arise.
• Checks-in patients and assures ensures all necessary authorizations are obtained prior to patient visits.
• Maintains accurate documentation of completed procedures, and physician information.

CLERICAL :

• Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis.
• Prepares and completes accurate, job related documentation, including collecting, updating, and maintaining patient services schedules.

SAFETY :

Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.

COMPLIANCE :

• Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service.
• Maintains strictest confidence of all patient Protected Health Information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

EDUCATION :

HS Diploma or General Education Diploma (GED)

TYPICAL EXPERIENCE :

1 year of recent relevant experience.

SKILLS AND KNOWLEDGE :

• Knowledge of medical terminology including a variety of diagnostic tests, surgeries, consultations and procedures.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s PHI.
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

PHYSICAL ACTIVITIES AND REQUIREMENTS :

See required physical demands, mental components, visual activities & working conditions at the following link :

Job Shift : Days

Days

Schedule : Full Time

Full Time

Shift Hours : Days of the Week :

Days of the Week : Variable

Variable

Weekend Requirements :

As Needed

Benefits : Unions :

Unions : Position Status :

Position Status : Non-Exempt

Non-Exempt

Weekly Hours : Employee Status :

Employee Status : Regular

Regular

Number of Openings :

Sutter Health is an equal opportunity employer EOE / M / F / Disability / Veterans.

Pay Range is $27.22 to $34.02 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled.

Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs.

Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.

Last updated : 2024-05-22