***PLEASE DO NOT CONTACT THE OFFICE DIRECTLY REGARDING THIS POSITION AS WE ARE COMMITTED TO PROVIDING PATIENT CARE***

Position Summary :

We are looking for a patient care coordinator to join our team! We are looking for an adaptable individual as there will be cross training with front office support involved. Previous experience in direct sales (i.e. life insurance, business to business sales, club memberships, automobiles, real estate) preferred.

In this role, you will require a high level of organization and multitasking. You will be working closely and directly with patients taking histories, doing initial intakes and consultation, and explaining financials and care plans based on doctor's recommendations. You will also be cross train to provide back up for general front office support including setting appointments in person and over the phone, answering and making phone calls, scheduling, and other front office work. You will be working with patients, so it is expected that you present yourself in a professional manner that positively represents our clinic.

We are looking for someone who is good with numbers with a direct sales background, who has been told they provide excellent customer service, understands numbers well, has great communication skills, and has good energy. This position has the potential to earn bonuses based on performance on top of base rate (after probationary period).

About Absolute Integrative Physical Medicine

Here at Absolute Integrative Physical Medicine, our mission is to provide remarkable patient care using innovative, non-invasive, state of the art treatment techniques to deliver exceptional results. Our vision is a community where pain will not be the limiting factor for activities of work or play. Our clinic operates on a 4 day workweek  schedule so every weekend is a 3 day weekend!

Performance Objectives :

• Consulting with patients regarding their intake
• Reviewing financials and care plans with patients
• Following patient throughout term of care to follow through with care plans
• Educate the patient on the services provided in the clinic
• Assisting with administrative duties
• Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude

Capabilities/Key Competencies :

• Multitask in a fast-paced environment
• Exceptional interpersonal skills to quickly and effectively connect with patients and staff
• Entrepreneurially orientated, driven to succeed and a commitment to achieve results
• Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
• Ability to overcome objections with confidence
• Coordinate and balance needs of the patient and the clinic
• Strong oral and written communication skills
• Plan, organize, prioritize and streamline skills
• Team orientation and strong collaborator
• Present self in a professional and positive manner in attitude and appearance at all times
• Ability to maximize and apply internal systems, processes, and platforms
• Understand, align with and communicate the clinics mission, vision, and values
• Desire to define and take massive action to accomplish your own personal, professional and financial goals

Education & Experience :

• High School diploma required
• 2-3 years’ work experience in reception, sales, customer service or related field preferred
• Experience in a multi-physician practice preferred

Physical Requirements :

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and trainings may be required.

Commitment To Diversity :

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, AIPM recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business, we hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.