Approach all encounters with guests and associates in a friendly, service oriented manner.

•Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

•Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

•Comply at all times with Aimbridge Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.

•Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

•Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

•Handle requests for information, mail and messages in an efficient and courteous manner.

•Answer guest inquires about hotel service, facilities and hours of operation.

•Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

•Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

•Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

•Obtain all necessary information when taking room reservations and follow rate quoting scenario.

•Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

•Have knowledge of and assist in emergency procedures as required.

•Handle check-ins and check-outs in a friendly, efficient and courteous manner.

•Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

•Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.

•Use proper two-way radio etiquette at all times when communicating with other associates.

•As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members

•Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.

•Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Assist with reservations and manage room assignments
- Maintain a clean and organized front desk area
- Operate phone systems and handle incoming calls with proper phone etiquette
- Perform night audit duties as required

Experience:
- Previous customer service experience, preferably in a hospitality setting
- Bilingual or multilingual skills are a plus
- Familiarity with front desk operations and hotel management software is beneficial

As a Front Desk Agent, you will be the first point of contact for our guests. Your exceptional customer service skills, attention to detail, and ability to multitask will contribute to creating a positive guest experience. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we encourage you to apply.

Please note that this position may require working evening shifts, weekends, and holidays.

Job Type: Full-time

Pay: $19.20 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person

Work Location: In person