JOB TITLE: Sales Representative FLSA: Non-Exempt
DEPARTMENT: Office
REPORTS TO: Operations Manager
GENERAL SUMMARY: HVAC Sales HVAC knowledge is a requirement. Will be responsible for all facets of sales in home new HVAC systems. Must have excellent customer service skills.
The sales representative (or sales rep) is responsible for overseeing the sale of products or services from beginning to end. This individual is the direct point of contact with a customer and in charge of ensuring a customer’s needs and expectations are met. A sales representative should know their product or service inside and out and guide their customers through the purchase process efficiently and satisfactorily.
Principle Duties And Responsibilities

• Acquires new customers by reaching out to leads
• Researches customer’s individual or business purchase needs
• Serves existing customers by optimizing current purchase plan
• Adjusts sales tactics based on tests and new insights in the field
• Resolves customer complaints and queries
• Submits purchase orders
• Informs management of purchase actions
• Maintains monthly or bi-monthly minimum goals
• Completes market research and monitors competitor activity
• Makes recommendations for the customer
• Maintains documentation of customer contact and account updates

Minimum Knowledge, Skills And AbilitiesHigh school diploma
Bachelor’s degree (ideal but not required)
Additional Certifications And Other Professional Development ExperienceKnowledge of residential HVAC systems
1 year of sales experience
Customer service and people skills
Phone, email, and chat communication skills
Prospecting skills
Territory management aptitude
Persuasion, negotiation, and closing skills
Ability to meet deadlines and financial goal minimums
Patience to deal with customer issues and calls that do not end in a sale
Motivation skills and a positive attitude