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POSITION SUMMARY
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, phones and
related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
ESSENTIAL FUNCTIONS STATEMENT(S)
Competency Statement(s)
EDUCATION
EXPERIENCE
COMPUTER SKILLS
CERTIFICATES AND LICENSES
OTHER REQUIREMENTS
Full Time
$58k-73k (estimate)
06/30/2024
07/19/2024
perfect-vision.com
Little Rock, AR
100 - 200
Retail
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.