Job Description

Education :

Associate’s degree in relevant field of study or equivalent years of related work experience required.

Work Experiences :

2 years of related experience required.

Skills :

• Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
• Maintain the customer’s perspective as a driving force behind activities
• Strong analytical, problem solving and creative thinking skills
• Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
• Self-motivated and able to work independently and within a team setting

Responsibilities :

• Manage associates through coaching and establishing a positive, productive work environment
• Recommend process and procedure improvements to ensure quality, service, and profitability goals are met
• Handle all staff responsibilities, including but not limited to : hiring, training, firing, establishing performance standards, conducting performance reviews and growing careers
• Answer incoming customer contacts in a professional manner
• Respond to customer inquiries through multiple channels, as needed
• Handle escalated customer issues with sensitivity, accuracy, and a sense of urgency
• Duties may change; team member may be required to perform other duties as assigned

Physical Requirements & Attendance

• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior

Full time

Last updated : 2024-06-11