Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. Job Description: Education: Associate’s degree in relevant field of study or equivalent years of related work experience required. Work Experiences: 2 years of related experience required. Skills: Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally Maintain the customer’s perspective as a driving force behind activities Strong analytical, problem solving and creative thinking skills Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized Self-motivated and able to work independently and within a team setting Responsibilities: Manage associates through coaching and establishing a positive, productive work environment Recommend process and procedure improvements to ensure quality, service, and profitability goals are met Handle all staff responsibilities, including but not limited to: hiring, training, firing, establishing performance standards, conducting performance reviews and growing careers Answer incoming customer contacts in a professional manner Respond to customer inquiries through multiple channels, as needed Handle escalated customer issues with sensitivity, accuracy, and a sense of urgency Develop a thorough understanding of Academy policies, procedures, and safety rules Duties may change; team member may be required to perform other duties as assigned Physical Requirements & Attendance Acceptable level of hearing and vision to perform job duties Adhere to company work hours, policies, procedures and rules governing professional staff behavior Full time Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law. Academy® Sports Outdoors is one of the nation’s largest sporting goods and outdoor retailers. It’s no surprise that we not only know how to create experiences for our customers, but for our team members as well. Understanding our people and the things that matter to them the most has been at the core of the Academy® culture for over 80 years. With more than 22,000 team members, we take pride in creating a workplace environment that values hard work, commitment, and growth.