SMS Operations Supervisor- South Texas

Safety Management Systems has an immediate opening for a full-time Operations Supervisor to join the Medical Services Team. This position will be based out of the South Texas region.

Requirements:

• Must have Texas Paramedic license or National Registry
• Must have ACLS and BLS certifications
• 5 years Paramedic experience required
• Strong knowledge and understanding of Acadian Companies/SMS corporate policies, procedures, and guidelines, as well as customer’s policies and procedures
• Strong computer skills with proficiency in Microsoft Office
• Excellent communication skills to communicate effectively, in written and verbal forms, with employees, and customers. Must possess the ability to present information to both employees and leadership groups.
• Excellent organizational skills required
• Goal oriented

Responsibilities will include but are not limited to:

• Builds a strong working relationship with the numerous customer management groups and maintains client relationships
• Oversees daily operational issues to ensure excellence in customer service, including but not limited to conflict resolution with employees and clients
• Oversees ambulance and clinic operations which will include direct patient care when needed.
• Investigates, documents, and resolves inquiries from field employees
• Frequently visits job sites to assess progress of project and performance of medical personnel.
• Maintains staffing needs of the customer
• Assists in interviewing candidates as needed
• Communicates staffing needs and recruiting updates with the SMS Recruiter and Recruiting Supervisor
• Monitors field employee non-billable expenses, coordinates decisions with Division Manager and Finance
• Verifies employee timesheets for accuracy and proper signatures
• Assists SMS payroll & billing departments with non-conformances and discrepancies
• Ensures on boarding processes are followed and completed for new hires and employees moving projects
• Monitors all field Mentoring and Training processes for quality assurance
• Assists customer with training schedules and competency tracking
• Develops improvement plans for employees who are unable to progress as necessary based on project demands
• Completes annual employee performance appraisals on assigned medical personnel
• Ensures staff adherence to SMS and customer policies and procedures
• Attends customer required meetings and training sessions
• Attends and coordinates SMS management and staff meetings and functions when requested
• Maintains crew schedules and inventory
• Assists fellow SMS Supervisors with administrative tasks if available
• Remains flexible and attentive to what the operation requires

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Acadian's Safety Management Systems (SMS) deploys registered paramedics specially trained as remote paramedics, HSE consultants, and on-site safety technicians, as well as offers an extensive array of regulatory and compliance training services.