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Opportunity at a glance:
Reporting to the regional Operations Manager, the Service Operations Specialist is responsible for carrying out day to day ACAMS’ operational tasks whilst ensuring excellent service delivery to internal external clients or stakeholders.
Responsibilities:
1) Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI’s (SLA, Quality and Customer Satisfaction) whilst providing excellent service experience to clients and members. This includes, but not limited to:
2) Support delivery of key events, ACAMS or Chapter, (face to face or virtual) tasks as assigned. This includes, but not limited to:
3) Liaise, manage and execute other office/ admin/ operational tasks as assigned.
Qualifications and experience:
1) Minimum Bachelor’s Degree.
2) Minimum of 2 years of experience with financial services, compliance, fintech etc. companies.
3) Technology-savvy with proficiency in applications like MS Visio, MS Office especially Excel etc.
4) Fluent written and spoken English is a must, additional language proficiency preferred.
5) Customer service orientation with a demonstrated desire to exceed expectations – ability to work in a fast-paced environment whilst completing multiple requests and tasks within agreed timelines.
6) A “Do Whatever It Takes” attitude to get things done – to meet team and individual objectives/goals.
7) Strong attention to detail and ability to work well in a team.
8) Previous experience and proficiency with Salesforce CRM preferred.
9) Good numeracy and problem-solving skills.
EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Who We Are
ACAMS is the largest international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 90,000 members across 180 jurisdictions, ACAMS is committed to the mission of ending financial crime through the provision of anti-money laundering/counterterrorism-financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association’s CAMS certification is the gold-standard qualification for AFC professionals, while the CGSS
Job Type: Full-time
Pay: $40,000.00 - $53,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Location:
Work Location: Remote
Full Time
$40k-51k (estimate)
02/10/2024
10/09/2024
acams.org
Miami, WV
200 - 500
The job skills required for Service Operations Specialist include Customer Service, Problem Solving, Commitment, Customer Satisfaction, Attention to Detail, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Operations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Operations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Operations Specialist positions, which can be used as a reference in future career path planning. As a Service Operations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Operations Specialist. You can explore the career advancement for a Service Operations Specialist below and select your interested title to get hiring information.