Acara Solutions is looking for a Contract Hybrid Collections Specialist that has commercial collections (business to business) experience

Contract Length : 6-12 months

Hybrid Schedule :

• Tues, Wed, Thurs in the office
• Mon, Fri work from home

Pay : $24-$27

Job Description :

Duties include but not limited to :

• Responsible for collections for outstanding AR on assigned accounts.
• Facilitate customer account research, analysis, and issue resolution.
• Respond to customer inquiries. Collaborate with Customer and AR operations to reconcile PO, billings, and payments on accounts.
• Collaborate with sales, customer service, and others to ensure proper billings on customer accounts.
• Ensure invoices delivered to customers-which may include emailing or uploading invoices to customer portals and provide customer account statements.
• Calculate, and have accountability for forecasting and collections of cash for assigned accounts and / or regions. Report details and collect from customers to ensure meeting or exceeding corporate cash collections, and other individual and team performance KPI's.
• Help team to discover, and then champion, process improvements for efficiency and payment issue resolution. Willingly share knowledge and information.
• Update system and the required EXCEL reporting, to reflect Accounts Receivable customer account and invoice status. Document collection work and account follow up, follow procedures, and ensure compliance with GAAP, SOX, legal statutes, and company policies
• Check and monitor payments and remittances for accurate account detail and reconciliations. Assist with inquiries from operations team and ensure customer accounts have accurate and compliant adjustments.
• Timely updates and completion of required reporting.
• Participate, and potentially help lead with team meetings, celebrations, and cross-functional events.
• Enthusiastically support continuous improvement philosophy and behaviors.
• Phone and email correspondence to customers.
• Perform other duties and related special projects, as required.

Last updated : 2024-06-20