Acara Solutions is seeking a Customer Relationship Management/Quality Assurance Specialist to join our client on a Full Time Direct Hire opportunity located in Tolleson AZ

Job Summary:

Improve customer satisfaction by handling feedback and returns, organizing feedback reports, and managing on-site improvements. Coordinate customer audits and communicate requirements with sales and facilities.

Duties and Responsibilities:

• Resolve customer complaints and investigate issues.
• Assist with contract reviews, system, and on-site certification.
• Collect and analyze customer feedback.
• Conduct quarterly customer visits and analyze anomalies.
• Summarize and publish customer satisfaction survey results.
• Prepare and update quarterly reports and documents.
• Communicate new products and process changes.
• Explore and apply innovative ideas for department improvements.
• Adhere to safety regulations and standards.

Required Skills / Qualifications:

• 2 yrs. minimum experience in CRM Quality Assurance

Preferred Skills / Qualifications:

• Proficient in Microsoft; MES software
• Proficient in 7 QC methods
• Familiar with customer factory inspections and system audits
• Experience in ISO 9000 System