**Job Description**

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed

Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

Demonstrate a complete understanding of the hotels policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

**Skills**

**Education, Qualifications & Experiences**

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

**Knowledge & Competencies**

The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

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**We are Industry X**

We embed innovation, intelligence and sustainability in the way the world makes things and the things it makes. Industry X enables leaders to act quickly and confidently as they pivot to the future. We define Industry X as digital reinvention of manufacturing / engineering and believe that smart, sustainable, connected digital products and assets are about to create hyper-personalized industrial experiences, completely new levels of operational efficiency, transparency and traceability, tangible impact on sustainability and brand-new sources of revenue growth. Known for our ability to execute at speed, we help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

Our ***Project Delivery Leads*** are true consultants with responsibilities that encompass managing business value, establishing, and maintaining professional relationships with clients and stakeholders, leading multi-functional project teams, and overseeing multiple project workstreams of all scale.

**A DAY IN THE LIFE.**

**Team**

* Working on cross-functional teams?our teams include software engineers, experience designers, experience architects, product owners, and others.

* Building inclusive high-performance teams by leading a diverse group of people, including providing performance feedback, coaching, and mentoring.

* Creating a thriving atmosphere for your development team by understanding eXtreme Programming (XP) practices and a passion for people.

**Client**

* Quickly building rapport with a business stakeholder in an unfamiliar environment.

* Managing client expectations while creating a logical plan, realistic estimates and schedule to deliver high quality software within the budget of the project.

* Uncovering the why of any situation to ensure the right thing is being done to meet objectives and achieve client (internal and external) outcomes.

* Anticipating issues and guiding your team to make timely decisions through complex situations.

* Measuring, analyzing, and communicating important project metrics to ensure common understanding or facilitate change.

**Delivery**

* ?Having the mental dexterity needed to handle a healthy level of ambiguity, adapting to? ?changing priorities? ?and continuously finding areas to deliver value.

* Bridging the gap between the business and technical needs and facilitating design discussions with stakeholders at varying skills and levels (business, technical, leadership).

* Identifying innovative solutions that help our business thrive and bring our clients all that Accenture has to offer.

**Qualifications**

**Basic Qualifications**

* At least 5 years of experience using Agile practices to successfully deliver project initiatives.

* At least 5 years of experience in writing user stories, facilitating team cadence meetings, and responding to change.

**Preferred Locations:**Columbus OH, Ann Arbor MI, Chicago IL, Des Moines IA.

*As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $108,199 - $161,199 and information on benefits offered is here*

***COVID-19 update:***

*The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.*

*Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.*

***What We Believe***

*We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.*

*Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.*

***Equal Employment Opportunity Statement***

*Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.*

*All employment decisions shall be made without regard to age,