Job title: Office Operations CoordinatorReports to: Director of OperationsDepartment: Operations
Direct Reports: 0Job type: Full timeLocation: Corporate – home officeHours: 8 a.m. - 5 p.m.Compensation range: $24-$27/hr based on experienceTravel requirements: 0%

POSITION OVERVIEW:

As the Office Operations Coordinator, you will be the first point of contact for our company. Our Office Operations Coordinator will be offering first class customer service and administrative support across the organization. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to prioritize effectively so tasks are managed in a timely and manner, while streamlining office operations and administrative tasks to the highest quality standards. You should be able to manage complaints and give accurate information. A customer-oriented approach is essential to being successful in this role.

RESPONSIBILITIES:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ability to effectively manage inbound customer service concerns
• Ensure reception area and office is tidy and presentable, with all necessary stationery and material
• Provide basic and accurate information in-person and via phone/email
• Ensure knowledge of staff movements in and out of the organization
• Monitor visitor access and maintain security awareness
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Maintain call log either manually or electronically
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Prepare and send out packages and mail
• Arrange travel and accommodations
• Assist with planning and executing office and company events
• Assist with monitoring compliance for various company policies
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

QUALIFICATIONS, EXPERIENCE & SKILLS

Qualifications:

• High school diploma or equivalent required; Associates degree in office administration or related field preferred.

Experience:

• At least three years of administrative and clerical experience required.
• At least three years of property management experience preferred.

Skills:

• Customer service orientation is a must
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Basic understanding of how to operate standard business equipment.
• Proficient with Microsoft Office Suite or related software.