Member Solutions Centre Representative
Permanent Full-Time, Flexible Location*
Excellent learning environment with one of Manitoba’s Top Employers

• Please note this position will report to one of the following locations: Winkler, Winnipeg (Donald), or Gimli

We wouldn’t be a top employer without the team we work with!

We value:

• making a difference in the lives of our members and in our communities
• our employees, empowering them with opportunities to learn, advance and excel in an engaging environment
• our culture of innovation to test and implement new ideas challenging the status quo

Position Summary:

The Member Solutions Centre Representative provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.

Who are we looking for?

• Grade 12 diploma or equivalent
• Business Administration or other post-secondary education would be considered an asset
• Minimum of 1-year previous experience in customer/member service role, experience within a member contact centre preferred
• Demonstrated desire to serve others in a friendly and professional manner
• Ability to identify and willingness to act upon sales and service opportunities
• Strong interpersonal and communication skills, both verbal and written
• Attention to detail with high degree of accuracy
• Ability to work in fast-paced environment and perform well under pressure
• Ability to prioritize using sound judgment to make timely and effective decisions
• Knowledge of Access Credit Union’s products and services
• Ability to follow standardized policies and procedures
• Basic knowledge of risk management within the financial industry
• Proficient computer skills

What do we offer?

• a welcoming and friendly team oriented culture
• competitive salary
• paid benefits that can’t compare: bonus program, clothing allowance, matched pension plan, paid extended health and dental care, generous vacation time, paid education and training, preferred loan and savings rates and many more perks

How do you apply?

• log on to our website: www.accesscu.ca
• complete the online application under “Careers”
• include your CV and cover letter
• apply before Wednesday, March 8, 2023

We look forward to hearing from you!

Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.