About us

Access Endodontics is currently seeking a detail-oriented, driven, and highly dependable Office Manager/Front Desk Coordinator to join the administrative team at our rapidly growing practice in the Ellicott City/Columbia area.

The ideal candidate must be dedicated with a strong work-ethic, have a desire to learn, and be able to work both independently and as part of our close-knit team.

Primary Responsibilities

Responsible for administering the day-to-day business activities of the office.

SPECIFIC DUTIES

• Manage day-to-day operations
• Manage and direct staff assignments and activities, in accordance with office policies and applicable laws.
• Manage compliance with OSHA, state and federal regulations
• Fill schedule for providers and coordinate patient flow
• Welcome and discharge patients in a warm, professional and friendly manner
• Field incoming calls
• Schedule and confirm appointments
• Stay current with trends, legislation and regulations in the dental profession
• Manage practice revenue cycle and associated insurance claims processes
• Manage patient financial accounts
• Manage the hiring and ongoing performance of staff
• Drive practice growth and meet KPI targets

Patient Management

• Oversee patient relations and handle patient complaints
• Help explain office policy to patients
• Provide information and education to patients regarding treatment
• Monitor patient relations with regular patient satisfaction surveys

Staff Management

• Assign, direct and manage staff duties as assigned
• Determine staff schedules
• Orient and train new staff
• Organize staff training on OSHA and HIPAA compliance
• Monitor staff performance
• Conduct staff and salary reviews
• Coordinate team meetings
• Engage in conflict resolution
• Other duties as assigned

Records and State and Federal Regulations Management

• Help implement compliance with state and federal regulations
• Arrange for OSHA, HIPAA, and risk management training
• Assist with the development and drafting of office policy

REQUIREMENTS

Education/Experience

• High school diploma or equivalent; some college preferred
• Minimum three years' of dental office managerial experience
• Experience with dental office scheduling
• Knowledge of the dental insurance process
• Experience working with computer programs: Word, Outlook, Excel, and Practice Management Software
• Knowledge or experience in staff management

Interpersonal

• Excellent communications skills
• Team player
• Conflict resolution experience
• Customer service or patient relations experience

Compensation offered will be commensurate with skills and experience.

Bonus compensation/PTO/401k/Health Insurance/Dental Insurance/Vision Insurance will be offered.

Access Endodontics is an equal opportunity employer.

Job Type: Full-time

Pay: $20.00 - $32.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dental Practice Administrative: 3 years (Required)

Ability to Relocate:

• Ellicott City, MD 21042: Relocate before starting work (Required)

Work Location: In person