GENERAL DESCRIPTION OF POSITION: Under the supervision of the Program Director of Community Living Services has the primary responsibility for the day-to-day operation of the assigned Community Living programs and ensuring that individuals are able to access quality services in an efficient and cost-effective manner. Provides leadership and support supervision for multiple sites within the Community Living Residential Programs. Ensures person centered services and transformational management.

PRIMARY JOB FUNCTION(S):

1. Supervises the day-to-day operation of the homes related to the service provision over all operations and quality standards and ensures compliance with regulations and Agency standards.
2. Provides input to the Program Director of Community Living regarding supervisory responsibilities and capabilities of the House Manager(s). Provides coaching, feedback, and supervisory guidance to assigned House Managers.
3. Provides administrative support such as reviewing and approving all final automatic time management records, approving all overtime requests, staffing level reports, house budget report, and quality assurance.
4. Maintains costs within budget for the homes reviewing expenditures and the use of resources.
5. Provides feedback for Residential Program Direct support professionals performance evaluations.
6. Reviews communications methods used at assigned sites.
7. Assists with establishing systems and procedures for consistent operations in collaboration with other intra-department and interdepartmental personnel.
8. Prepares plans of correction for problems noted on any licensing or regulatory review.
9. Assists with developing, implementing, and following up on plans of correction to address problems noted during visits with Agency personnel as a result of quality assurance reviews.
10. Responsible for completion of resident quarterly and support Program Director with ISP reports and distribution to required parties.
11. Support Program Director to Facilitate admission, transfer, discharge processes, for admissions, completes assessments and intake packets.
12. Provide tours of programs to referral sources and interested parties if needed.
13. Participates in the development and implementation of the ISP, attendance of interim meetings, and coordination of specialized meetings to address medical or behavioral supports.
14. Responsible for ensuring staff training regarding ISP’S, goals and data collection is conducted, staff training needs are assessed, and staff is trained in required time frames. Advocates for residents’ access to community resources and services.
15. Supervision of residential managers to include biweekly meetings to review environmental issues, case management issues, human resources/personnel, and quality assurance concerns.
16. Reviews all incidents reports, conducts internal investigations, and makes additional contacts on incidents as required.
17. Conducts frequent environmental checks and provides quality assurance reports with recommendations, Conducts weekly scheduled site visits.
18. Responds timely to internal and external stakeholders, family members, and team members.
19. Establishes accountability practices on financial accounts: petty cash, resident accounts, and vehicle use.
20. Hold and Attends house staff meeting weekly.
21. Attends administrative meetings as required.
22. Uses technology to perform position functions.
23. Provides daily hands-on support and coaching for House managers to support residents’ growth.
24. Modifies service plans when needed.
25. Assumes on-call duties as assigned; is available outside regular work schedule to handle crisis situations, staffing needs, and medical supports.
26. Provides training to all staff in person centered planning and servant leadership.
27. Coordinates all needs for behavioral consultations and follow up in developing and implementing behavioral management plans.
28. Acts as liaison among families, related agencies, and professional staff.
29. Enter performance metrics related to residential services with assigned programs.
30. Interviews and provides input in hiring new House Managers.
31. Provides effective direction to staff for conflict resolution and performance issues, communicates with human resources and director on all actionable decisions.
32. Assumes other duties, responsibilities and special projects as needed.
33. Ensures that medical service goals are completed as directed in service plans.
34. Works as a team member with other Assistant Directors; House Managers solving systematic and Agency challenges.
35. Perform training instructions-TOVA, CPR/First Aid, and Human Rights
36. Be a positive transformational role model and leader.

SECONDARY FUNCTION(S) & RESPONSIBILITIES:

1. Is responsible for the orientation and training to Senior DSP and Direct Care Professionals
2. Participate in an informal measure of consumer and secondary consumer satisfaction.
3. Support in growing agency census by establishing beneficial relationships with referral sources and increasing referrals.
4. Maintain involvement in the community to bring awareness of agency services.
5. Support operation in opening and licensing of additional sites
6. Ensure all DBHDS applicable laws and regulations are followed.
7. Support the hiring, training, retaining, of assigned staff.
8. Participated in state monitoring and compliance surveys and completed requests for qualification and related paperwork.
9. Ensure all individual and staff paperwork is accurate, complete, maintained, and kept updated.
10. Ensure all homes are kept up to code in compliance with all applicable rules and regulations, safe and well-kept.
11. Ensure home expenses are in line with budget by establishing expense guidelines, monitoring expenditures, and tracking financial operations.
12. Ensure efficient and effective operations.
13. Ensure a high level of client satisfaction.
14. Work closely with staff to ensure proper scheduling of Direct Support Professionals/House Managers and solve issues that arise.
15. Ensure accurate staffing of individuals based on location, time, skills/needs, and requests.
16. Utilize our web-based care management system to monitor operations including clinical documentation, monitor care logs, and to maintain individual and employee records.
17. Effectively and accurately communicate with employees, individuals, and support coordinators.
18. Perform home visits and as necessary.
19. Complete incident reporting as necessary
20. Conducts weekly home visits and supervision with assigned home managers.
21. Conducts weekly, monthly, and quarterly program audits to ensure quality support and services for individuals.
22. Develops, distributes as appropriate, and monitor staff schedule.
23. Develop and coordinate the planning and implementation of care and support plans, and assuming responsibility for the implementation and appropriate documentation as needed.
24. Provides Program Director with regular updates and reports on all individuals.
25. Prepares and submits monthly reports to the Program Director. Other projects/duties as assigned by Program Director.