Wanted… An Airline Support Specialist Superstar in Sydney Australia

We are excited to be looking for an experienced and highly motivated airline support specialist to join our amazing team on a full time basis. You will be a key player in contributing to the success of our business by ensuring the end-to-end support of our airline client located on-site at the client’s office in line with our gold standard level of service. You will be working closely with our professional, fun, friendly and talented team. This is a unique opportunity to join our rapidly growing business. 

Who We Are 

API is the global leader for crew accommodation solutions, and we are also changing the way airlines manage passenger disruptions. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology and solutions to our clients then API may be a great fit for you!

What our clients are saying 

“We have watched them become a technology leader in the last decade” 

“They feel like part of the family”

“API over the years has always been there to support us”

About This Role 

The Airline Support Specialist processes hotel and ground transportation reservations, transacting with hotel and ground transportation partners, whilst providing professional, courteous and friendly customer service to API’s airline customers. This position plays an important role in reflecting airline operational changes involving clients, hotels and transportation.

Position Type and Expected Hours of Work

This is a full-time role working Monday to Friday (including public holidays that fall on your rostered work days), alternating between Day shifts (6:30am-2:30pm) and Afternoon shifts (2pm-10pm).

These hours are not fixed and can vary from time to time. Flexibility and availability required as flight operations and job duties demand.

About You 

Your qualifications are certainly essential to your success in this role, and it is expected that you will impress us with your skills in the following ways; 

• 1-2 years’ experience of hotel/travel industry
• Experience in the airline industry is a definite plus: airline crew/scheduling and/or crew planning
• Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required
• Possess outstanding relationship management and customer service skills
• Knowledge of Hotels as a product: hotel chains, categories, and locations 
• Knowledge of Ground Transportation reservations
• Multitasking and time-management skills, with the ability to prioritize tasks and work to tight deadlines
• Strong problem-solving skills
• Team oriented approach including open to giving and receiving feedback
• Be able to work on own initiative
• Ability to be resourceful and proactive when issues arise, including managing difficult situations with a calm nature
• Demonstrate strong communication skills including active listening 
• Strong computer skills: Excel, Word, Outlook and Teams is required

Our Location 

We are located in Mascot. Only 10kms south of the Sydney CBD and only a10 minute drive from Sydney Airport. We are within walking distance to the Mascot train station, surrounded by cafes, have a major supermarket across the road and lots of other amenities close-by. 

What is in this for you?

To attract an exceptional airline support specialist like you, we expect you must have a flexible approach to scheduling as we support major airline operations…. in return we offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including: 

• Salary Packaging up to 7% gross up value 
• Generous pro-rata leave entitlements – including up to an extra week of paid annual leave 
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.
• A supportive, inclusive, and dynamic team environment
• Training and development opportunities to maintain and expand your skill set
• Working in partnership with leading international airline clients
• Hotel discounts with our selected hotel partners

Equality Rules:

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, colour, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Ready to Apply?

Your career path is only limited by your imagination, but you better hurry, because we are in the fast lane looking for runners. If this sounds like the position for you, or anyone you know, please submit your application via Seek.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.