3 Front Office Manager Jobs in Wailea, HI
Accor is Hiring a Front Office Manager Near Wailea, HI
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What Is In It For You
- Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
- 401(k)
- One complimentary duty meal for all employees that work more than 6 hours per shift
- Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
- Wellness Offerings
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Salary: $
What You Will Be Doing
- Coordinate management of the Front Desk to ensure a smooth operation and the highest level of guest satisfaction through colleague adherence to Fairmont Service Promise and Leading Quality Assurance standards at all times.
- Champion the iAuditor program to maintain standards
- Align colleagues to achieve and deliver on the strategic goals of the department
- Ensure effective utilization and productivity of all staff through staff planning, hiring and scheduling
- Develop strong teams through active involvement in the operations and through the development and support of a continually evolving team, including conducting and coordinating timely performance reviews
- Develop, implement and maintain new incentives to motivate employees and maximize hotel revenue through upgrades
- Seek feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment
- Liaise with all hotel departments to ensure the smooth management of resort operations, maintaining a close relationship with Engineering, Rooms, Sales and Food & Beverage Divisions
- Actively contribute to the Guest Experience committees
- Consistently work towards improving VOG (TrustYou), Guest Service Index and LQA scores by responding to all surveys in a timely manner
- Support the Director of Front Office by extracting, analyzing and identifying trends
- Maximize room revenue through participating in yield management group meetings and implementing and supporting Revenue Management strategies and practices
- Review incoming group information and attend all pre-convention meetings to understand the planners’ needs, ensure group expectations exceeded and serve as a liaison with Conference Services & Catering
- Review arrival reports to ensure all special requirements are met at a minimum
- Effectively maximize inventory levels during high occupancy/sold out nights with the Rooms Controller
- Ensure all suites/villas are checked out in a timely manner to ensure a seamless accommodation turnover
- Control and provide feedback on labor and operational expenses.
- Effectively communicate and support resort events.
- High School diploma or equivalent or vocational training
- College or University degree in Hotel Management preferred
- Minimum two (2) years experience in a Luxury Hotel or Resort Management position
- Extensive knowledge of Front Office operations and brand standards
- Experience in a fast-paced environment involving multi-tasking, attention to detail, and customer service
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
- Must possess basic computational ability.
- Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
- Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera)
- Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
- Strong guest service orientation and training skills background required
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Summary
Full Time
$52k-73k (estimate)
06/15/2024
07/14/2024
group.accor.com
ISSY-LES-MOULINEAUX, ILE-DE-FRANCE
1,000 - 3,000
1983
SEBASTIEN BAZIN
$1B - $3B
Related Companies
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Leadership, Scheduling, Front Office Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
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