15 Guest Relations Coordinator Jobs in Boston, MA
Accor is Hiring a Guest Relations Coordinator Near Boston, MA
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Employee Benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
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Job Description
- Perform anticipatory high level services as attending to special requests by guests and hotel.
- Work closely with Rooms coordinator to ensure of proper room assignment and reviewing of arrival reservations, leading to smooth operations.
- Work with Front office and Housekeeping to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
- Keep active presence in the lobby to keep smooth operations by assisting guests, Front desk, Concierge, Bell and doorman, adding memorable moments for guests.
- Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
- Assist rooms leaders by reviewing arrival reservations as second set of eyes to ensure seamless guest stays: checking their allocated rooms, amenities, and special requests.
- Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
- Serve as a liaison between Front Office, Housekeeping, Concierge, Private Kitchen and Sales departments.
- Assist Check-in, check-out, special requests while recognizing VIPs and guests with the Gold lounge access.
- Deliver all of the LQA and Forbes, Leading Quality at all times and adhere to all departmental procedures.
- Rooms controlling: execute room assignments and arrival lists in order to anticipate needs of guests as best as possible in coordination with those of VIPs.
- Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
- Contribute to a positive working environment.
- Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
- Increase ALL loyalty by being a champion and training other colleagues.
- Communicate guest feedback to hotel management and department/division heads.
- Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
- Flexible schedule including night and weekend required.
- Additional duties not mentioned above may also be requested by Supervisor/Manager.
- Have a strong understanding of Front Office operations and previous experience in a luxury hotel
- Previous experience in five star standards
- Previous experience in working with international colleagues
- College degree
Job Summary
Full Time
$37k-48k (estimate)
06/09/2024
07/18/2024
group.accor.com
ISSY-LES-MOULINEAUX, ILE-DE-FRANCE
1,000 - 3,000
1983
SEBASTIEN BAZIN
$1B - $3B
Related Companies
The job skills required for Guest Relations Coordinator include Front Office, Housekeeping, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Relations Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Relations Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Relations Coordinator positions, which can be used as a reference in future career path planning. As a Guest Relations Coordinator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Coordinator. You can explore the career advancement for a Guest Relations Coordinator below and select your interested title to get hiring information.
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