7 Reservations Coordinator Jobs in New York, NY
Accor is Hiring a Reservations Coordinator Near New York, NY
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Job DescriptionThe Reservations Department’s vision is to provide the highest level of excellence and to exceed The Plaza’s Five Star standards. We operate with a professional approach to all tasks, while consistently maintaining internal and external guest satisfaction by anticipating their needs.
Compensation: $35.00 (Hourly Rate)
Summary Of ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:
- Review reservations made each day, review 3rd party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guests
- Process special billing requests
- Ensure accuracy and attention to detail
- Processing of no shows, facilitating communication between all departments involved
- Test calls to Global Reservation Center
- Liaise with Sales team in coordinating group bookings
- Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block
- Monitor room inventory and notify Reservations Manager of any immediate changes
- Run daily reports and complete daily shift task list
- Assisting with other duties assigned
- Maintain positive working relationships with colleagues, travel agents, Global Reservation Center agents and other parties associated with the reservations process
- Participate and adhere to Fairmont Hotels & Resorts Policies & Procedures
- Complete office administrative duties where required
- Minimum 1 year as a reservations agent or 2 years in a customer service position
- Must have experience in hospitality with an understanding of operations
- Opera experience preferred
- Professional telephone/email etiquette and the ability to upsell the hotel’s products/services
- Willingness to learn, friendly demeanor, ability to work well within reservations and other departments, clear and concise communication skills
- At least two years prior luxury hotel experience in a customer service position or a minimum of 1 year in hotel reservations
- Working knowledge of the following: Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word
- Positive attitude, motivated, team player, well organized, efficient, informative
- Be able to work effectively in a confined office environment, mostly sitting at a desk
- Strong organizational skills
- Able to work as a contributing member of a team as well as independently
Job Summary
Full Time
$35k-46k (estimate)
06/26/2024
07/24/2024
group.accor.com
ISSY-LES-MOULINEAUX, ILE-DE-FRANCE
1,000 - 3,000
1983
SEBASTIEN BAZIN
$1B - $3B
Related Companies
The job skills required for Reservations Coordinator include Customer Service, Billing, Communication Skills, Property Management Systems, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservations Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservations Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservations Coordinator positions, which can be used as a reference in future career path planning. As a Reservations Coordinator, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservations Coordinator. You can explore the career advancement for a Reservations Coordinator below and select your interested title to get hiring information.
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