Our client is searching for a SENIOR IT OPERATIONS BUSINESS ANALYST to join their team. This is a fantastic opportunity to join a growing global medical technology company.

PRIMARY OBJECTIVES & AUTHORITY (INCLUDES DELEGATION):

• Primary point of contact for Technology issues in America for company users in the region.

• Primary support for current ERP-related issues and participate in our global ERP implementation and enhancement requests.

• Provide technical and functional support to Americas leadership in the Digital Applications space.

• Work with the global IT team to meet operations and project SLA’s.

• Lead assigned multiple projects ensuring the deliverables are completed in time and of high quality.

• Partner with stakeholders across the business domains and business units to develop technical analysis and technical documentation in a collaborative way, communicating effectively and efficiently with production, corporate, and leadership teams.

• Perform as thought leader for technical business processes to promote increased efficiency and productivity on multiple levels.

• Work actively and effectively on projects with solid agile practices adhering to lean principles.

• Translate business requirements into clear and concise technical and functional specifications to be used by the development team members or partners.

• Perform application maintenance responsibilities including application configuration, generating scripts/codes, unit testing, data extraction and security configuration, as required.

• Take ownership of support issues, providing analysis and investigation to resolve them within the allocated service level agreement and to the satisfaction of the end-users.

SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES:

Business / Systems Analysis:

• Ability to engage senior stakeholders to capture clear business requirements.

• Ability to translate business requirements to functional specifications.

• Identify the most optimum solution to meet critical business needs in a timely, cost-efficient fashion.

• Create prototype solutions to quickly demonstrate solutions.

• Work with third party vendors to build and implement solutions as required.

Participate in quarterly business planning and steering committee meetings as required. Collaboration and Communication:

• Collaborate with other Applications team members, end users, architects and cloud platform teams to deploy new tools and solutions.

• Maintain a high standard of verbal and written communications when dealing with users and stakeholders.

• Troubleshoot technology issues and data reconciliation problems in consultation with business SME’s and domain experts.

• Create technical design, functional design document and SIT / UAT documents.

• Communicate to the business during IT outages.

• Conduct UAT with users as required and manage programs of work as required locally. Training and Administration:

• Focus on creating repeatable test scripts for technology solutions being deployed.

• Create, contribute to and maintain technical documentation.

• Organize and conduct end-user IT training as required.

SKILLS, KNOWLEDGE AND EXPERIENCE:

• Functional experience in Microsoft Dynamics 365 F&O and Field Services modules (with emphasis on SCM, Field and Customer Service modules).

• Strong background in Digital eCommerce solutions and customer-facing website maintenance. • • At least 8 years’ experience as a Functional IT Business Analyst.

• Experience in B2B / B2C portal management and underlying platform technology.

• Sound knowledge of Umbraco (or equivalent CMS), workflow management tools.

• Experience in CRM systems for Health or Clinical organizations.

• Experience in ERP module implementation, integration with third party solutions will be bonus. • Experience in a challenging, fast-paced environment.

• Demonstrate motivation, commitment, and organizational skills.

• Strong analytical and problem-solving skills.

• Strong stakeholder management and relationship building skills.

• Passion for continuous improvement.

EDUCATION / QUALIFICATIONS:

• Bachelor (4-year) degree, with a technical major, such as engineering or computer science or equivalent work experience.

PERSONAL ATTRIBUTES:

• Excellent communication and interpersonal skills demonstrated both verbally and in writing.

• Ability to diagnose and understand end-user requirements.

• Excellent time management and proven team workflow management

• Strong analytical and problem-solving skills.

• A self-starter with a positive attitude. • Demonstrate critical and lateral thinking to solve complex problems.

• Good time management, strong analytical and problem-solving skills.

• Ability to prioritize and multi-task.

• Ability to work autonomously and within the wider team.

• Enthusiasm for continuous learning.

• Passion for continuous improvement.