Company Description

Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.

Be Bold, Be Inspired, Be You.

Job Description

WHAT YOU WILL BE DOING:
As a Banquet House person, you will be responsible for setting the stage to make memorable moments for our guests. Your work behind the scenes will play a large role in the success of all of our Banquet functions as you execute extraordinary events and grow your career with a luxury hotel brand. Come as you are!

• Set-Up and breakdown banquet functions according to Swissôtel standard policies and procedures
• To ensure that all Banquet functions are set up accordingly to the Banquet Event Order (BEO)
• Check BEO’s to determine function, number of guests and type of event
• Breakdown and clean event rooms thoroughly. Return all equipment and supplies to the proper areas
• Obtain copy of BEO and follow setup instructions
• Read BEO thoroughly to determine room set and requirements, and any special needs
• Check the room for proper table set up and alignment
• Report to supervisor any room deficiencies, lights or equipment
• Set room according to contract, any questions, or discrepancies directed to your supervisor
• Cloth and skirt tables needed for buffet set up, if applicable
• Any other job tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to perform physical labor for 8 hours at one time

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Creative and passionate about customer service
• Able to work in a high-pressure environment
• Must be able to work any shift assigned, such as holidays, weekends, mornings, afternoons and evenings.
• Excellent interpersonal and communication skills; a team player
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Provide the necessary State and Federal Requirements to work in Food and Beverage

Additional Information

WHAT IS IN IT FOR YOU:

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging