65 Guest Service Agent Jobs in Los Angeles, CA
AccorHotel is Hiring a Guest Service Agent Near Los Angeles, CA
Job Description
Job description
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be part of a dynamic team.
Duties:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide information about hotel facilities, services, and local attractions
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in guest relations or hotel industry is preferred
- Multilingual skills are a plus
- Knowledge of front desk operations and hospitality management
- Familiarity with night audit procedures is an asset
- Proficient in operating phone systems and handling phone etiquette
- Excellent customer service skills with the ability to resolve issues effectively
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
- Ability to work flexible hours, including evenings, weekends, and holidays
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
If you are passionate about providing exceptional customer service in a hotel environment, we encourage you to apply for the position of Guest Service Agent. Join our team and contribute to creating memorable experiences for our guests.
This is employer participates in E-verify!
Qualifications
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Able to handle a multitude of tasks in a fast-paced, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous customer related experience an asset
- Must be flexible in terms of working hours - regular coverage of overnight shift
- Ability to handle cash effectively and with accuracy
- Prior experience working with Opera Cloud or a related system
- Fluency in English; additional languages are a plus
All your information will be kept confidential according to EEO guidelines.
Job Summary
Full Time
$31k-41k (estimate)
06/21/2024
07/10/2024
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
