Job Description

Fairmont Gold Supervisor (Full Time)

At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive hotel within a hotel experience.

By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional Fairmont Gold standards to life in our Fairmont Gold Lounge and beautifully renovated rooms.

Rate of Pay : $25.00-27.50 per hour

What you will be doing :

Reporting to the Fairmont Gold Manager, your essential job functions include, but are not limited to :

• Consistently offer professional, friendly, and engaging service
• Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all times
• Ensuring that all team members have the necessary resources available to exceed guest expectations
• Consistently seeking ideas for enhancing the Fairmont Gold product and services
• Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
• Tracking and forecasting daily, weekly, and monthly Fairmont Gold occupancy
• Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
• Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
• Handle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolution
• Liaise with Front Office team to ensure smooth arrival / departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star service
• Balance operational, administrative, and Colleague needs
• Lead the operation of the Fairmont Gold arrival and departures experience.
• Involvement with training, development, and performance management of all Fairmont Gold Attendants
• Participating in recruitment and training of new Fairmont Gold Attendants
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

Experience Requirements

• 2 years of guest service experience in a 4 or 5 star hotel
• Luxury hotel experience preferred
• Supervisory experience preferred
• Prior experience working with Opera or a related system a plus

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Last updated : 2024-09-08