Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The Reservations Department’s vision is to provide the highest level of excellence and to exceed The Plaza’s Five Star standards. We operate with a professional approach to all tasks, while consistently maintaining internal and external guest satisfaction by anticipating their needs.

Compensation: $35.00 (Hourly Rate)

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Review reservations made each day, review 3rd party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guests
• Process special billing requests
• Ensure accuracy and attention to detail
• Processing of no shows, facilitating communication between all departments involved
• Test calls to Global Reservation Center
• Liaise with Sales team in coordinating group bookings
• Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block
• Monitor room inventory and notify Reservations Manager of any immediate changes
• Run daily reports and complete daily shift task list
• Assisting with other duties assigned
• Maintain positive working relationships with colleagues, travel agents, Global Reservation Center agents and other parties associated with the reservations process
• Participate and adhere to Fairmont Hotels & Resorts Policies & Procedures
• Complete office administrative duties where required

Qualifications

• Minimum 1 year as a reservations agent or 2 years in a customer service position
• Must have experience in hospitality with an understanding of operations
• Opera experience preferred
• Professional telephone/email etiquette and the ability to upsell the hotel’s products/services
• Willingness to learn, friendly demeanor, ability to work well within reservations and other departments, clear and concise communication skills
• At least two years prior luxury hotel experience in a customer service position or a minimum of 1 year in hotel reservations
• Working knowledge of the following: Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word

Additional Information

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

• Positive attitude, motivated, team player, well organized, efficient, informative
• Be able to work effectively in a confined office environment, mostly sitting at a desk
• Strong organizational skills
• Able to work as a contributing member of a team as well as independently