Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

The Transient Sales Coordinator is responsible for supporting the sales team by handling reservations across all segments, including corporate, consortia, entertainment, and leisure accounts. This includes coordinating room blocks, events, and other administrative duties. The role involves close collaboration with the Director of Business Travel, the Director of Entertainment & Leisure Sales, Sales Managers, and other departments to meet and exceed client expectations and achieve sales goals. Additionally, the Transient Sales Coordinator will manage office operations to ensure an organized and efficient sales office environment.

What You Will Be Doing:

Sales Support:

• Provide support across all segments, including corporate, consortia, entertainment, and leisure accounts. This includes coordinating room blocks, events, and other administrative duties.
• Support the development and growth of diverse market segments to meet room night and revenue targets.
• Contribute to the achievement of hotel objectives by supporting the sales team in various business development activities.

Client Interaction and Liaison:

• Build strong relationships with clients and hotel operational teams to ensure the delivery of exceptional guest service.
• Act as a primary liaison for guests, business partners, meeting planners, and sales clients.
• Facilitate effective internal communication to ensure seamless execution of client needs and expectations.

Administrative Duties:

• Work with the Sales team and other team members to ensure accurate data reporting internally and to the client.
• Distribute all documents correctly and on a timely basis to the client and necessary internal departments.
• Prepare and/or update written communications such as memorandums, BEOs, Group Resumes, event floor plans, sales spreadsheets, sales letters, and more.
• Ensure all sales entries and changes are entered in Opera accurately.
• Prepare all necessary sales reports and process purchase orders and special requests.
• Maintain the upkeep and inventory of sales collateral (brochures, marketing materials, and menus).
• Set up, coordinate and conduct site inspections for Sales Team with other departments and clients.

Office Management:

• Perform all administrative duties in an organized manner and help maintain the sales office orderly and efficiency at all times.
• Organize and maintain sales office files and records.
• Coordinate with other departments to ensure smooth office operations.
• Assist Sales Managers with daily office duties and preparation for tradeshows & sales trips.
• Handle incoming telephone and email inquiries in a pleasant, courteous, and professional manner, ensuring that all pertinent information is noted accurately and communicated to respective Sales Managers.

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate $27.00-$29.00 per hour

Qualifications

• Proven success in a similar role and environment. Hotel sales experience preferred.
• Ability to effectively multitask in a dynamic and fast-paced environment.
• Positive attitude and excellent communication skills
• Experience in site inspections/visits with clients.
• Strong customer service and rapport-building skills.
• Proficient computer skills, including but not limited to Microsoft Word, PowerPoint, Excel, Outlook, Opera and/or Opera Cloud
• Empathy towards customers and colleagues, with pride and attention to detail.
• Polished personal presentation with a warm, confident, and hospitable personality.

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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