32 Help Desk Support Specialist 1 _ Atlanta, GA 30334/Onsite Jobs in Atlanta, GA
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3M Seguridad Ocupacional | Argentina & Uruguay
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Help Desk Support Specialist 1 _ Atlanta, GA 30334/Onsite
$60k-75k (estimate)
Contractor
2 Months Ago
Accrete Macro Solutions LLC is Hiring a Help Desk Support Specialist 1 _ Atlanta, GA 30334/Onsite Near Atlanta, GA
Job Title: DECAL Help Desk Support Specialist 1
Location: Atlanta, GA 30334/Onsite
Duration: 12 months of contract with strong possibility of extensioInterview Process: In Person OnlyWork Schedule: Monday - Friday OnsiteManaging and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.
Key Responsibilities
Location: Atlanta, GA 30334/Onsite
Duration: 12 months of contract with strong possibility of extensioInterview Process: In Person OnlyWork Schedule: Monday - Friday OnsiteManaging and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.
Key Responsibilities
- Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.
- User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues.
- Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary.
- Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience.
- Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary.
- Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow.
- Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.
- Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person.
- Proven experience in a Service Desk or IT support role.
- Required 2 years of technical support experience.
- Proficiency in using ServiceNow for incident and request management.(2 YEARS)
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and technical troubleshooting skills.
- Ability to work effectively in a high-demand environment with challenging users.
- Commitment to maintaining a high level of customer satisfaction.
- Previous experience in a similar Service Desk or support and problem resolution role.
- Technical Certifications preferred: Candidate should have one of the following certifications A , Network , or Security , or a minimum 2 years of technical support skills on in a Service Desk role.
- Familiarity with remote support tools and techniques
Job Summary
JOB TYPE
Contractor
SALARY
$60k-75k (estimate)
POST DATE
07/22/2024
EXPIRATION DATE
01/15/2025
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