Overview: The Sr. Disaster Recovery Analyst will focus on enabling the IT Disaster Recovery process, providing expertise in disaster recovery concepts, plan authoring, validation, and testing of critical systems. The role involves developing, delivering, and maintaining complex ransomware planning and supporting simulation tests and tabletop exercises.
Duties And Responsibilities

• Coordinate with various IT and business groups to identify critical systems, dependencies, and potential vulnerabilities and risks.
• Execute ransomware rebuild simulation tests, document results, recovery time capabilities, issues, and resolutions through post-testing analysis.
• Serve as tertiary back-up during tabletop exercises or actual catastrophic disaster recovery or business continuity events.
• Gather and analyze data, interpret findings, and submit reports to relevant department heads and management.
• Identify patterns and trends in analyzed data to help management achieve business goals and needs.
• Formulate procedural manuals, track and reconcile data, and support specific IT processes in response to business needs.
• Define, track, and monitor KPIs, identify and mitigate risks.
• Collaborate with business and IT stakeholders to prioritize activities by business value and urgency.
• Develop consultative partnerships with internal teams and leaders to understand strategic objectives, key performance indicators, and reporting requirements.
• Support communications, meetings, and other collaborations to understand, resolve, and/or mitigate risks, issues, obstacles, and conflicts.
• Enhance overall delivery of reporting across business units and within the department.
• Establish and collect KPIs to measure business value delivered by projects and solutions.
• Analyze and interpret information for planning and control purposes, present recommendations to leadership on opportunities.
• Lead education and training of end users to increase proficiency and adoption of implemented solutions.
• Communicate and reinforce standard process concepts and methodology within the ETP organization.
• Serve as a liaison across teams and develop opportunities to automate ETP processes and functions.
• Communicate systems and procedural changes to end users through excellent written and oral communications.
• Monitor and coordinate metrics, act on exceptions to address issues.

Preferred Skills And Certifications

• ITIL v3 foundation certification
• Experience in support and incident, problem, event, and change management.
• Understanding of data center operations and the interaction between teams supporting systems and network infrastructure.
• Exposure to Enterprise Monitoring tools (Microsoft SCOM, SolarWinds, SquaredUp), Automated Escalation software.
• Familiarity with Incident Command System (ICS) / National Incident Management System (NIMS) concepts.
• Infrastructure skills across server, database, network, and support desk.
• Expertise in problem management, root cause analysis, and incident resolution.
• Experience with Application Performance Monitoring (APM) and other monitoring solution tools.
• Operations Control Center experience.
• Experience supporting server operating systems or hardware.
• Knowledge of infrastructure theories, principles, and concepts.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent work experience.
• Proven experience within the disaster recovery field.
• 3 years leading medium to complex multi-million-dollar systems development programs.
• 3 years of experience with Disaster Recovery Planning Software and tools.
• Proficiency with Office 365, Teams, and SharePoint.
• Strong Visio, technical writing, and project management skills.
• Strong business acumen and analytical skills.
• Proficient change management skills.
• Ability to build, coach, and lead teams with Agile delivery values.
• Demonstrated leadership skills and ability to influence across organizations.
• Excellent analytical, problem-solving, decision-making, and quantitative analysis skills.
• Self-directed, autonomous, with strong planning and organizational skills.
• Excellent customer service, communication, leadership, and interpersonal skills.
• Understanding of IT processes and ability to communicate technical concepts in business language.
• Process-oriented mindset with a focus on building and enforcing process flows.
• Ability to build consensus and buy-in with key stakeholders.
• Strong team player with collaboration skills.
• Expertise in setting and managing customer expectations.
• Able to lead meetings and coordinate activities to keep teams on task.
• Good time management skills and a continuous improvement mindset.

Preferred Qualifications

• Master’s Degree in a relevant field.
• Strong understanding of ransomware recovery and architectural isolated recovery environments.
• Subject matter expertise in IT Disaster Recovery with a minimum of 3 years of experience.
• 5 years of experience in an Information Technology discipline.
• 3 years of experience developing/testing recovery strategies for cloud (IaaS/SaaS) based applications.
• Working knowledge of recovery tools such as SRM and Zerto.
• Strong project management skills with 5 years of hands-on experience.
• 3 years of experience with automation and orchestration tools for recovering applications at alternate locations.
• Experience developing business impact analysis documents.
• Strategic mindset to lead recovery strategy planning efforts.
• Demonstrated ability to coordinate complex integrated disaster recovery exercises.
• Thorough knowledge of data management to assist in preparing recovery procedures.
• Strong ability to build effective relationships with clients and colleagues.

Certifications

• ITIL v3 foundation certification
• CBCP (Certified Business Continuity Professional)
• CDRP (Certified Disaster Recovery Professional)
• MCSE, CCNA, CISSP, CISA Certifications