Are you looking for a role that will allow you to work with a small team to have a big impact?

Title: Payroll Customer Service Representative

Type: Full-Time

Location: Hicksville, NY

Schedule: Monday Thursday 9:00 5:30 Friday 9:00 5:00

Salary: 70K - 95K

Company Description:

Responsibilities:

* Responsible for payroll processing and quality service for clients.
* Input data from time sheets, production records, or individual time cards to computerized payroll system
* Respond to and resolve client questions and payroll issues in a timely and professional manner.
* Accurate and timely preparation of client payrolls.
* Maintain a high client retention rate through superior customer service.
* Ability to maintain quality and accuracy in a fast paced, multi-tasking, detail oriented, deadline restricted environment.
* Research and resolve customer service and/or processing issues when required.
* Ensure upward communication to management regarding department, employee or customer concerns.
* Responsible for balancing payroll runs, producing federal, state and local tax payments, and answering client questions and troubleshooting issues.
* Understand and implement paid time off accrual policies

Job Duties:

* Answer incoming customer inquiries via email & phone
* Collaborate with management teams to stay updated on new products, services, and policies
* Record customer information within our customer service database
* Engage with clients in a friendly and professional manner while actively listening to their concerns
* Offer support and solutions to customers in accordance with the company's customer service policies

Qualifications:

* In depth knowledge of iSolved software preferred

* Knowledge of Master Tax preferred

* Proficiency with Microsoft Office required
* Minimum of 2 years payroll experience

* Bachelors degree preferred

* FPC or CPP certifications preferred

* 3-5 years payroll experience preferred
* Knowledge of commonly-used concepts, practices, and procedures within payroll processing
* Team player a must

Benefits:

* 100% medical paid for employee

* Paid Time Off

* Vision, Dental insurance available

* 401K with company match

* Profit sharing