System Support General Manager

Job Purpose:

Plan, implement, upgrade, and monitor security protocols for the protection of the organization’s computer networks and information.

Essential Duties and Responsibilities:

• Collaborate with users to discuss computer data access needs, identify security threats, and recommend programming or process changes.
• Use data encryption, firewalls, and other security tools to protect confidential digital information transfers.
• Develop and implement plans to safeguard digital data from accidental or unauthorized modification, destruction, or disclosure; manage emergency data processing needs.
• Review security violations and provide training to prevent future occurrences.
• Monitor and restrict access to sensitive, confidential, or high-security data.
• Modify security files and applications as needed to provide specialized access, support new software installations or integrations, or correct errors.
• Conduct risk assessments, audits, and tests to ensure proper functioning of data processing activities and security measures.
• Improve overall server and network efficiency by training users and promoting security awareness.
• Monitor virus protection systems and facilitate necessary updates.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Strong problem-solving and analytical skills.
• Proficiency, or the ability to gain proficiency, with a broad array of security software applications and tools.
• Thorough understanding of computer security systems including firewalls, encryption, and password protection/authentication.
• Proficient in Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Education and Experience:

• Bachelor's degree in Computer Science, Programming, or a related field required; MBA in Information Systems preferred.
• At least three years of experience in computer systems, with specialization in computer security highly preferred.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Capability to work standing or sitting for extended periods.
• Ability to traverse and access all areas of a warehouse environment.
• Ability to work in a distribution center with varying temperatures.