At Accurate Tint & Graphics we help people find smooth systems and processes are vital for us to succeed, so we require an office manager of a personable disposition to join our window tinting / graphics team and learn the rewarding aspects of management.

As an Office Manager, you will be responsible for overseeing the daily operations of an office and its various departments. Their duties include communicating with department heads, relaying important information or policy changes from upper management, and implementing incentives to enhance employee productivity. This candidate will also be responsible for managing customer inquiries, resolving issues, and leading the team to meet and exceed customer satisfaction goals.

Job Duties

• Oversees general office operations and gives reports to the owners.
• Coordinates appointments and schedules and manages staff monthly calendars.
• Manages filing systems, office supplies, and keeps inventory of orders for all office supplies.
• Supervising the work of office employees to ensure they work productively and meet deadlines and company standards. Responds to any issues in a professional manner and reports any struggles to the owners.
• Counseling any employees struggling in their roles and gives professional guidance when needed.
• Monitors office and designs innovative work systems.
• Works with the owners to update office policies and onboard new hires with product boards and front desk.
• Plans all in-house or off-site activities of the organization.
• Maintains the social media platform by posting no less than 3 times a week.
• Customer Service and Communication: Answering telephone calls and emails from customers and clients and directing them to relevant staff in a timely manner.
• Being the first point of contact for internal and external customers.
• Oversees guest experience by making sure they are aware of the products and services we offer.
• Handle any problematic customers in a professional manner and ask for assistance when needed from other managers or owners.
• Continue to train in the products offered and new products to keep ahead of any competition.
• Demonstrate success in upselling products or services

A candidate should possess the following qualifications and skills:

• Organizational and time-management skills
• Ability to collaborate with other departments to prove an excellent overall customer experience.
• Analytical abilities
• Exceptional attention to detail
• Excellent communication skills, phone etiquette and Interpersonal skills
• Advanced computer skills, with an aptitude to learn new systems and procedures.
• Proficient in data entry and CRM programs
• Hands-on experience with office machines and equipment
• Experience developing internal systems.
• Training

**All managers hired by Accurate Tint & Graphics will be held to high standards and the expectations set forth shall be met. If you feel you are the right person for this job, please apply.

Job Type: Full-time

Pay: From $14.50 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Dover, DE 19901 (Required)

Work Location: In person