This is a remote position.

SOLUTIONS ARCHITECT @ ACDI

ACDI’S SOLUTIONS ARCHITECT’S RESPONSIBILITIES:

• Drive Professional Services and Support sales overall
• Support ACDI staff on all pre-sales technical aspects
• Pre-sales support of complex and/or larger opportunities
• Quality Assurance - Oversee aspects of the project life cycle, from initial kickoff through requirements analysis, design, and implementation phases for projects within the requirements
• Attend appointments in the office or out in the field concerning but not limited to:
• Pre/Post Sales
• Online Demos and Presentations
• Online or Onsite POC with potential opportunities (that qualify)
• Draft of supporting documentation of solution architecture (SOW, Network Diagrams, Visio, White Papers, et cetera)
• Drafting Letters of Intent (LOI) for larger deals needing Professional Services before the sale
• Tech Shows or vendor events
• Training Events
• Sales & Partner Reviews
• Engage prospects in discovery/assessment meetings to learn about current requirements and capabilities
• Be a subject-matter expert in the field of print management and ACDI's product portfolio (not just ACDI offerings… know, understand, and be able to articulate expertise in a very technical field)
• Participate in the drafting of Statements of Work and needs analyses, and generate other documentation supporting sales opportunities such as conceptual workflow maps and manuals
• Perform demonstrations after completion of an assessment and translate those needs into a demonstrable solution offering as a Proof of Concept (demo installs on said potentials) • Assist in providing specifications for bid proposals and/or administrative paperwork for bid opportunities
• Design and execute an implementation strategy to ensure client up-time, comprehension, and overall satisfaction post-sale
• Train Dealer Staff (Support and Solution Sales)
• Train key personnel and managers on software and or hardware and supporting workflow
• Provide post-sale options to clients, including other premium first-line of defense options (such as education, recommendations, etc)
• Works across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared
• Strong pre-sales focus involving internal key stakeholders from sales, product management, and development as well as external partners and auditors to help close deals
• Manage projects by acting as a technical advisor to external parties such as clients and partners
• Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contributes to team effort by accomplishing related results as needed
• Maintains a complete understanding of and adheres to all ACDI policies, procedures, and processes

Experience & Education Requirements

• Bachelor's degree in computer science, computer engineering, or related technical discipline and a minimum of 5 years of technical management experience, including a minimum of 1 year in a technical management role in a sales organization, or the equivalent combination of education and experience required
• Microsoft/ITIL certification or equivalent is preferred
• Must be proficient in the below:
• Microsoft Office 2000 to 2013
• Windows XP, Vista, Windows 7, Windows 8, Windows 10
• Windows Server 2008, 2012, and 2016 (Including Active Directory)
• Basic Networking and Networking Topology (the more, the better)
• Remote Desktop support
• Online Collaboration Tools
• Virtualized Environments
• Basic understanding of SQL, XML, MS, MAC, IOS, Android
• Familiarity with Google and Zoho applications sets you apart
• Experience presenting to executive-level management required
• Strong professional communication skills (via phone, email, and in-person), problem-solving, negotiation skills, technical capacity, project management, and collaboration
• Ability to communicate information in layman’s terms for the purpose of training or rolling out new software or databases
• Experience exercising discretion and confidentiality with sensitive company or team information
• Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work

Physical Requirements

• Must be able to stand or sit for prolonged periods of time
• Must be able to lift 15 pounds
• Ability to travel up to 40% annually or as needed and fly on a commercial airliner if needed
• May be required to furnish a passport or other identity documents for international travel

Supervisory Responsibility

• This position has no supervisory responsibilities

Work Environment

• Remote work may be authorized with upper management approval in this position. If located at Benton Headquarters, expect a bullpen environment with moderate noise levels
• Fast-paced and extremely positive
• Employee may be required to furnish adequate internet services, mobile services, and devices necessary to receive business communications on a continual basis

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.