Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers.
As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve in a key role to increase client lead conversions and coordinate projects.
In this role you will facilitate calls to educate our customers on the types of services and solutions we provide as well as our service model.
NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
We offer competitive compensation and the chance to work with a 100-year-old nationally recognized brand that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Position Overview: PART-TIME BETWEEN 20-24 HOURS A WEEK
Here is just some of what we have to offer:
• Compensation: $18.00 - $23.00 per hour
• Flexible scheduling
• Company credit card
• Regular pay reviews
Job Responsibilities
As a Customer Service Representative, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen.
Your specific duties in this role will include:
• Respond to job leads in a timely manner
• Coordinating the schedule for multiple craftsmen and projects
• Utilizing our dispatching & schedule management software
• Returning customers calls as needed and following up with past customers
• Assist in solving operational logistics to ensure a smooth customer journey
• Assist Office Manager in daily tasks
• Create and post social media content
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with an administrative background and multitasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include:
• High school diploma or GED
• 3-5 years of administrative assistant/scheduling experience
• Strong customer service skills
• Comfortable with sales
• Professional phone etiquette
• Adaptive to technology
• Excellent office management skills
• Great multitasking and prioritization skills
• Exceptional communication skills
• Solid typing skills
Build a fun and rewarding career with an industry leader!
Apply now!