Job Description
Green Mountain Ace Hardware/ Golden Ace Hardware
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
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Provide a positive representation of [EMPLOYER].
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Proactively assist customers in solving problems.
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Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
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Possess a friendly outgoing demeanor; work well with customers as well as associates.
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Ensure all pages and calls are answered promptly, courteously and effectively.
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Forward any customer complaint that cannot be handled to a member of management.
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Possess strong product knowledge and knowledge of store layout and location of products.
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Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
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Assist in creating a positive, professional and safe work environment.
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Assist with receiving, checking in and stocking of merchandise throughout the store.
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Assist with maintaining back stock levels.
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Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
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Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
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Assist with merchandise resets through the store.
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Provide assistance to Department Specialists, i.e. price changes, special orders.
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Ensure signage is current throughout the store.
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Operate forklift with proper training.
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Communicate any Store Support Center issue to General Manager for follow up.
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Communicate any merchandising, cost control or sales idea to General Manager.
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Participate in store meetings.
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Be professional in appearance and actions.
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Perform all other duties as assigned.
Other Essential Requirements
[INSERT OTHER REQUIREMENTS]
Education/Training
High School or GED equivalent.
Experience
Formal retail experience preferred.
Physical Demands
Standing, walking, lifting (up to 50lbs) and climbing.