ACE Scholarships is Hiring a Bilingual ESA Program Specialist (English/Spanish) Near Denver, CO
Position: Bilingual ESA Program Specialist (English/Spanish) About ACE ScholarshipsACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 24 years, ACE has provided more than 80,000 scholarships worth over $212 million. This school year, ACE is serving over 14,000 children in Arkansas, Colorado, Delaware, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of a national funding partner. For more information visit the ACE website at www.acescholarships.org. ACE Scholarships has always been an advocate of school choice. We are proud to be the program administrator for The Utah Fits All (UFA) Scholarship Program. UFA offers tax free scholarship funds up to $8,000 to eligible K-12 students to use toward eligible education related expenses. The scholarship funds will be deposited in an education savings account (ESA) and accessed using a digital wallet. Funds can be used to pay for approved education services and materials, including private school tuition and fees, tutoring services, after school programs and summer camps, materials and curriculum costs, transportation and more. For more information visit the UFA website at www.ufascholarship.com. Our Mission is to provide children of lower-income families with scholarships to private schools in grades K-12 and to advocate for expanded school choice. Our Vision: That every child has equal access to a quality education. Our ValuesACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE's founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support. Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback. Innovation: We know ideas matter. We prefer the risks and rewards the come with creativity, to the certainty that attends stagnation. Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful. Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt. Kindness: We value everyone on our team, respect differences and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others. Our Founding Principles
The American public education system is flawed
Free enterprise and democracy work
Parents know the best education environment for their kids
Private schools offer great value and have open seats
All people are created equal and deserve an equal chance to pursue the American Dream
Position OverviewThe Bilingual ESA Program Specialist (English/Spanish) will be responsible for the administration of the ACE Education Savings Account (ESA) Program in designated states, including but not limited to the review of student and provider applications. This will encompass the initial application process, annual renewal of applications, and approval of qualified expenses to participating providers. As the primary contact for students, families, and vendor providers, this position requires a high level of customer service with professional communication over phone, email and in-person. The ESA Program Specialist will be provided training on the ESA Program and will be responsible for maintaining a working knowledge of the program's key components, including the processing of applications and program implementation related to application, maintenance, and termination of ESA accounts. This role will provide an opportunity to learn about operations, account management, marketing, education, and law and policy. ACE Scholarships serves many English and Spanish speaking families and communities. Primary Job Duties And ResponsibilitiesAdminister the ESA Application Process
Review initial and renewal electronic applications within predetermined timeline, and approve or deny application, or request additional information as needed.
Review and approve purchases made through ESA funds to ensure expenditures qualify.
Manage account related materials, paperwork and files, ensuring they are current and properly saved and stored.
Identify and refer lead opportunities to team members.
Generalized Customer Service and Organizational Support
Function as an informed representative of the ESA Program
Provide clear, timely and accurate information upon request to families and participating entities inquiring about and participating in the program.
Provide excellent customer service to program administrators, participating families, providers in order to assist with problem resolution (respond to email, answer calls, and resolve inquiry tickets including technical and account related troubleshooting).
Communicate with supervisor in a timely manner regarding all relevant matters.
Support community engagement efforts when needed with events that promote program information to potential and current participants (taking inventory of and mailing creative and marketing materials; event preparation, attendance and follow up, etc.)
Participate in projects to improve processes and enhance the client experience.
Other duties as assigned.
Desired Knowledge, Skills And Abilities
Strong customer-centric philosophy; ability to maintain professionalism, patience and empathy when resolving issues with stakeholders
Experience in program project implementation
Knowledge and passion for school choice and ACE Scholarship's mission
Strong attention to detail and ability to stay organized
Knowledge and experience in Microsoft Office Suite, high comfort level with database systems, and fluency with basic computer skills
Ability to manage multiple projects and activities
Enthusiastic self-starter with the ability to identify problems and contribute towards implementing solutions
Ability to communicate and adjust workflow to accommodate families and providers during seasons of high volume
Strong verbal and written communication skills in English and Spanish.
Minimum Requirements
Bachelor's Degree or equivalent work experience in customer service, non-profit administration, call center, hospitality, or other related fields
Personal and professional integrity
Strong communication and customer service skills in both English and Spanish
Excellent professional appearance and presentation
Strong analytical and decision-making skills
Ability to travel out of state (>5%)
Location, travel and Reporting
In-office work environment at ACE Scholarships' Denver Office (Greenwood Village, CO/Denver Tech Center). Up to 20% hybrid flexibility after training period and upon manager approval.
Reports to the onsite ESA State Manager /ESA Program Service Delivery Director
FLSA StatusNon-exempt, Full Time CompensationA competitive annual salary of $55,500.00 - $62,000.00 and eligible for annual performance bonuses, plus benefits package, which includes but is not limited to:
Medical Insurance (with generous employer contribution)