Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At **UnitedHealth Group** , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Creole and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Healthcare Representative** , you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting.

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime, holidays and weekends. Our office is located at Jackson North Medical Center - 160 NW 170th St North Miami Beach, FL 33169.

We offer 8 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

**Primary Responsibilities:**

Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage

Complete applications for state and federal programs (including Health Exchange/Marketplace programs)

Review medical records and take all necessary actions to expedite benefit approval

Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)

Maintain ongoing communication with government agencies regarding the status of claims

Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed

Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems

Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.

Willing to work in a fast-paced hospital or healthcare environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

High School Diploma / GED OR equivalent experience

1 years of Customer Service experience within a hospital OR healthcare environment

Bilingual fluency in English / Creole OR Spanish

Knowledge of medical terminology

Experience with Microsoft Office products

Previous experience communicating with patients & staff with various educational & socio-economic backgrounds

Ability to travel up to 10% of the time between local healthcare facilities

Ability to work at Jackson North Medical Center, 160 NW 170th St North Miami Beach, FL 33169

Ability to work during our normal business hours of 8:00am - 5:00pm, Monday - Friday including the flexibility to work occasional overtime, holidays and weekends as needed

Must be 18 years of age OR older

**Preferred Qualifications:**

Knowledge of federal and state programs that will benefit coverage for clients

**Soft Skills:**

Excellent organizational skills

Strong communication skills

**Physical and Work Environment:**

General office demands

Prolonged periods of standing and walking in hospital facilities

Adherence to facility masking requirements at all times

_This position requires ACHA Level II Background checks (fingerprinting) by the State of Florida for all Clinicians that have face-to-face contact with members and will require renewal every five years._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

**#RPO #RED**